Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthia Huber

Milwaukie,OR

Summary

Detail-oriented Title Clerk well-versed in receiving, organizing and processing paperwork for DMV. Adept at managing administrative and customer service requirements efficiently. Bringing excellent communication, time management and problem-solving abilities developed over six + years in field. Detailed Title Clerk with six + years of experience preparing and processing title documents to transfer ownership. Expertise in checking documents for completeness, preparing routine reports and maintaining electronic and paper records. Resourceful and competent individual knowledgeable in. Organized Tag and Title Clerk proficient in accurately processing and researching vehicle titles in Oregon. Washington state. Customer-oriented and hardworking individual with in-depth knowledge of title processing, recordkeeping and DMV2U. Strong mathematical, customer service and data entry skills.

Detail-oriented Bookkeeper with financial reporting and regulatory compliance expertise. Managed bookkeeping services for over 10 + years. private clients and consistently adhered to complex standards. Exceptional bookkeeping, reporting and communications skills enabled impressive results. Detail-oriented Bookkeeper well versed in payroll, accounts payable and accounts receivable functions. Excelled in corporate bookkeeping services delivery and learned new technologies to improve efficiency. Impressive accounting and communications skills leading to desirable outcomes. Highly motivated 100%. Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Organized Bookkeeper proficient in QuickBooks and Adobe software. Executed bookkeeping tasks for large corporations and excelled at quickly learning new accounting methods and procedures. Excellent accounting skills and attention to detail leading to decreased loss of revenue. Diligent with experience in retail settings. Focused on keeping merchandise presentable to maximize business revenue. Effectively demonstrates products, overcomes objections and closes sales. Persuasive in negotiating contracts and diplomatic in communicating with customers to build long-term, productive relationships. Experienced Collections Specialist bringing ten + years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems. Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional. Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail. Results-oriented Collections Specialist dedicated to exceeding goals and reducing company debt. Responsible Collections Specialist looking for position with increased responsibility. Proficient products, compliance requirements and payment schedules. Accurate in processing payments and efficient in completing daily tasks in fast-paced environments. Background includes working in both administrative and customer-facing positions. Top strengths include data entry, payment processing, confidentiality. problem solving, and a driven mentality. Persistent with customers and seasoned in overcoming objectives.

Overview

6
6
years of professional experience

Work History

Title Clerk, Collections, HR, Sales, Bookkeeper,

Twyman Motors Inc
Portland, OR
07.2016 - Current
  • Calculated and remitted state sales tax, service and other charges.
  • Counseled debtors on payment options and arranged installment agreements.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Organized and prepared tax and title documents to transfer ownership of property.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Entered title and vehicle information into database.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Verified and analyzed free-and-clear title issues, odometer readings and VIN numbers to finalize sales deals.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Processed payments and contracts on accounts.
  • Provided each member of public with exceptional service and knowledgeable support to maintain smooth operations and happy customers.
  • Processed payments and applied to customer balances.
  • Checked packages for demand letters and loan authorizations before sending to clients.
  • Researched, analyzed and settled 10 + disputes per week.
  • Maintained records related to sales, returns and inventory availability.
  • Prepared large cash deposits with zero discrepancies.
  • Maintained and processed invoices, deposits and money logs.
  • Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
  • Used skip tracing and other techniques to locate debtors.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Collected documents and made portfolios for collections accounts.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Processed product returns and assisted customers with other selections.
  • Received and processed paperwork for titles, new license plates and renewals.
  • Used Xerox machines and reader and printer machines to make, file and distribute copies of recorded documents.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Organized and carried out proactive month-end, quarterly and year-end processes.
  • Recorded all information regarding financial status of customers.
  • Trained new team members on scripts, company services and collection strategies.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Maintained control log of vehicle certificates.
  • Created financial discrepancies and reconcile issues with records.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Identified accounting errors by developing cross-referencing databases.
  • Verified postings to ledgers to confirm accurate entry and account balances.
  • Supported operations by communicating with customers, filing documents and managing data.
  • Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements.
  • Handled thirty + outbound and inbound calls daily with goal of collecting owed debt.
  • Reported financial data and updated financial records in ledgers and journals.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Arranged payoff checks for trade-ins and new vehicles.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
  • Collected taxes and fees, submitted payments and issued receipts.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Processed documents received by clients to complete title follow-ups.
  • Coordinated price adjustment between buyers and sellers.
  • Diminished financial discrepancies and managed monetary transactions.
  • Achieved perfect attendance and on-time record.
  • Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances.
  • Managed post-petition payments for bankruptcy cases and worked with legal departments to determine appropriate proceedings.
  • Reviewed and processed employee expense reports and vendor invoices for payment.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Prepared tax and title documents to submit legal transfer work to DMV.
  • Contacted Motor Vehicle Department to determine status of pending titles.
  • Verified accurate recordkeeping processes, reducing financial inconsistencies.
  • Negotiated to collect balance in full.
  • Solved customer challenges by offering relevant products and services.
  • Tracked stock using company inventory management software.
  • Calculated deductions and processed payroll for employees.
  • Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.
  • Posted titling transactions and monitored corresponding schedules.
  • Communicated with customers to resolve common title issues.

Education

GED -

Edmonds Community College
Lynnwood, WA

Skills

  • Detail-Oriented
  • Networking Events
  • Price Schedules
  • Salesforce Software
  • Sales Records Management
  • Problem Investigation
  • Relationship Building
  • Human Resources Management Systems
  • Service Quality Standards
  • Financial Recordkeeping
  • Precision and Accuracy
  • Document Coding and Classification
  • Bid Request Management
  • Problem Solving
  • Report Writing
  • Persuasive Negotiation
  • Account Monitoring
  • Performance Evaluations
  • Report Preparation
  • Payment Solicitation
  • Performance Appraisal
  • Conflict Resolution
  • Profitability Assessments
  • QuickBooks
  • Bank Statement Reconciliation
  • Financial Calculation and Analysis
  • Termination Documentation
  • Verbal and Written Communication
  • Overdue Balance Detection
  • Policy Interpretation
  • Personalized Financial Reviews
  • Team Recruiting and Onboarding
  • Sales Program Coordination
  • Customer Relationship Management
  • State Regulation Compliance
  • Data Entry and 10-Key
  • Customer Locating
  • Skip Tracing
  • Attention to Detail
  • Negotiation and Resolution
  • Staff Training and Development
  • Proactive and Self-Motivated
  • Financial Documentation
  • Product and Service Promotion
  • Affirmative Action Guidelines
  • Leave of Absence Transitions
  • Credit and Collections
  • Correspondence Sorting and Filing
  • Creative Problem Solving
  • Sales Projections
  • Policy and Procedure Writing
  • Recruitment Management
  • Automated Account Review
  • Updating Customer Accounts
  • In-Person and Telephone Interviewing
  • Credit Accounts
  • Account Auditing
  • Administration and Management
  • Networking and Partnership Development
  • Equal Employment Opportunity (EEO)
  • Work Complaint Handling
  • Payment Processing
  • Sales Statistics Analysis
  • Promotion Coordination
  • Customer Relations
  • Operating Procedures and Policies
  • Discount Rate Requirements
  • Payment Scheduling
  • Employment Recordkeeping
  • Operational Records Review
  • Management Consulting
  • Bill Payment and Recordkeeping
  • AR Aging Reports
  • Transfer Coordination
  • Industry-Specific HR Regulations
  • New Hire Onboarding
  • Shipping and Receiving Oversight
  • Credit Extension Negotiation
  • Employee Orientation
  • Americans with Disabilities Act (ADA)
  • Customer Service
  • Employment Data Tracking
  • Debt Repayment Negotiation
  • Advertising Campaigns
  • Customer Complaint Resolution
  • Employee Hiring
  • Federal Regulation Compliance
  • Customer Advising and Referral
  • Delinquent Account Notification
  • Applicant Qualification
  • Procedure Compliance

Timeline

Title Clerk, Collections, HR, Sales, Bookkeeper,

Twyman Motors Inc
07.2016 - Current

GED -

Edmonds Community College
Cynthia Huber