Jessica Ortiz
Celina,TX
Summary
Dedicated auto title clerk who maintains a good rapport with customers as a result of detail-oriented skills is prepared to make a difference once again. Proven coordinating and leading skills resulted in the efficiency processing of titles. Experience and still sets include in-depth knowledge of computers and internet, solid and effective communication skills and fluent in written and spoken Spanish.
Overview
20
20
years of professional experience
Work History
Title Clerk
Crest Auto Group
09.2023 - Current
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
- Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
- Billed wholesale units and processed titles for the auctions
Frisco Chrysler Dodge Jeep Ram
01.2022 - 06.2023
- Process new and used titles with the designated state or through Webdealer
- Cut checks in CDK for the tax office
- Apply for Texas or out of state duplicate titles
- Call for title status
- Post Webdealer batches in CDK
- Assist with accounts receivable department
Huffines Chrysler Jeep Dodge Ram
05.2021 - 09.2021
- Process new and used titles with the designated state
- Process titles through Webdealer
- Process wholesale titles
- Receipt checks in system
- Apply for duplicate titles when needed
- Call for title statuses and update system notes
- Used Reynolds system software
Office Manager
Metro Auto Auction
06.2020 - 04.2021
- Manage the front office which include the title, collection, registration, flooring, and shipping departments
- Ensure all daily tasks are completed
- Assist walk-in and over the phone customers when issues arise
- Assist with end of month reports
- Complete all tasks given by controller
Mobile Office Manager
Texas Lone Star Auto Auction
07.2011 - 12.2019
- Answered incoming calls and assisted walk-in customers
- Compared all titles with their paper to company’s bill of sale and make sure all paperwork and information is in order as well as check duplicate titles in auto check
- Managed and assisted in the flooring, registration, collection, and title department
- Placed correct charges on customer in the company’s ASI system
- Scanned in checks into the bank and managed end of day reports
- Provided employees with their daily office duties
Customer Service Representative
Millennium Tax Services
01.2011 - 05.2011
- Assisted customers and responded in accordance with company policies to process their tax applications
Customer Service Representative
America’s Auto Auction
06.2008 - 10.2010
- Answered phones and provided assistance to customers
- Assisted the sales department with various duties, including selling cars
- Maintained and ordered the office supplies as necessary
- Accurately filed invoices and place appropriate charges in automobiles in the system database
Customer Service Representative
Dry Clean Super Center
05.2005 - 06.2008
- Assisted in-store and over the phone customers with various inquiries
- Placed tags on various clothing items
- Organized the clothing before and after the dry cleaning process
Education
High School diploma -
Sam Houston High School
Arlington, TX01.2004
Skills
- Title processing
- File management
- Accuracy and precision
- Notary public
- Attention to detail
- Excellent communication
- Multitasking Abilities
- Problem-solving
- Time management
- Organizational skills
- Detail-oriented
- Self motivation
Languages
Spanish
Native or Bilingual
Timeline
Title Clerk
Crest Auto Group
09.2023 - Current
Frisco Chrysler Dodge Jeep Ram
01.2022 - 06.2023
Huffines Chrysler Jeep Dodge Ram
05.2021 - 09.2021
Office Manager
Metro Auto Auction
06.2020 - 04.2021
Mobile Office Manager
Texas Lone Star Auto Auction
07.2011 - 12.2019
Customer Service Representative
Millennium Tax Services
01.2011 - 05.2011
Customer Service Representative
America’s Auto Auction
06.2008 - 10.2010
Customer Service Representative
Dry Clean Super Center
05.2005 - 06.2008
High School diploma -
Sam Houston High School