Alyssa Seymour
Rome,GA
Summary
Detail-oriented professional with experience in team supervision and customer service. Skilled in training staff, resolving complaints, and ensuring compliance with health regulations. Looking to leverage expertise to improve service delivery and operational standards.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Leader
Little Caesars Pizza
Rome, Georgia
12.2023 - Current
- Supervised team members during busy shifts, ensuring timely service delivery and customer satisfaction.
- Trained new staff on food preparation and customer service standards.
- Managed inventory levels and restocked supplies, supporting uninterrupted operations and minimizing downtime.
- Maintained cleanliness and organization of food preparation areas and dining space.
- Resolved customer complaints promptly, fostering loyalty and enhancing overall dining experience.
- Monitored food safety practices to comply with health regulations consistently.
- Implemented training sessions to improve team performance and operational efficiency.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Checked orders for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Delegated tasks to employees and monitored activities and task completion.
- Upheld company standards and compliance requirements for operations.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Adhered to all health code regulations while preparing food items for customers.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Assisted general manager with operations game plan and company initiatives implementation.
- Utilized POS systems efficiently for order processing and inventory management.
- Handled emergency situations with composure and in accordance with company guidelines.
- Monitored and maintained equipment to ensure operational efficiency.
- Prepared a variety of foods according to exact instructions and recipe specifications.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Prepared workstations with ingredients and tools to increase efficiency.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Monitored temperatures of prepared food and cold-storage areas.
Education
High School Diploma -
Pepperell High School
Rome, GA05-2024
Certification
Certified Microsoft Specialist
Timeline
Shift Leader
Little Caesars Pizza
12.2023 - Current
High School Diploma -
Pepperell High School