Alyssa Shaffer
Perris,CA
Summary
Dynamic retail leader skilled in team development and operational management. Expertise in implementing safety protocols, managing inventory, and driving customer satisfaction through effective communication and problem-solving in high-pressure settings.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Store Manager / Kitchen Manager
Parkers Kitchen
Augusta, GA
12.2024 - 12.2025
- Maintained store and staff readiness by implementing safety protocols for emergencies. Executed inventory orders to achieve timely stock levels and prevent shortages., marketing, sales, interviewing, hiring, paperwork, excel spreadsheets, meetings, scheduling, money handling, multiple years of experience in retail execution and years of experience in management. Ensured safe food storage, adhered to cooking and fryer cleaning protocols, and maintained kitchen sanitation.
Customer Service Associate
Parkers Kitchen
Augusta, GA
04.2024 - 12.2024
- Resolved customer complaints efficiently while maintaining a positive demeanor.
- Assisted customers with inquiries and product information at Parkers Kitchen.
- Collaborated with team members to ensure smooth store operations and customer satisfaction.
- Balanced cash drawer, ensuring accurate sales reconciliation and efficient store restocking. Provided friendly and helpful service, enhancing customer satisfaction and loyalty.
Administrative assistant
Jamsportswear Inc.
Redlands, CA
10.2021 - 01.2024
- Coordinated schedules and appointments for executives and team members.
- Managed daily office operations to ensure smooth workflow and efficiency.
- Facilitated communication between departments to enhance collaboration.
- Answered phone calls and packaged orders while organizing products to meet quality standards, ensuring timely delivery and providing friendly customer service.
Cashier
Shell
Ontario, CA
11.2018 - 08.2020
- Processed customer transactions efficiently and accurately at busy retail location.
- Ensured accuracy of cash transactions while stocking store, assisting customers, and providing friendly customer service.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
Guest Service Associate
PetSmart
Ontario, CA
11.2017 - 06.2020
- Assisted customers with product selection and provided knowledgeable recommendations.
- Maintained a clean and organized store environment to enhance customer experience.
- Handled cash transactions and processed payments efficiently at the register.
- Provided friendly customer service, maintained room cleanliness, and cared for pets through feeding, cleaning, walking, playing, and washing, while managing check-ins, check-outs, and daily task tracking.
Education
Associates - General Education
Riverside Community College
Riverside, CA09-2014
Skills
- Food safety compliance
- Inventory management
- Retail management
- Cash management
- Supply chain management
- Shrink reduction
- Employee training
- Staff onboarding
- Team leadership
- Team leadership
- Problem solving
- Supplier relations
- Opening and closing procedures
- Shift checklists
- Time management
- Customer service
- Team leadership
LANGUAGES
English
Certification
- ServSafe
- Food handler
Timeline
Store Manager / Kitchen Manager
Parkers Kitchen
12.2024 - 12.2025
Customer Service Associate
Parkers Kitchen
04.2024 - 12.2024
Administrative assistant
Jamsportswear Inc.
10.2021 - 01.2024
Cashier
Shell
11.2018 - 08.2020
Guest Service Associate
PetSmart
11.2017 - 06.2020
Associates - General Education
Riverside Community College