Alyssa Sillaro
Ronkonkoma,NY
Summary
Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.
Overview
16
16
years of professional experience
Work History
Hotel Leader
Petsmart
Farmingdale, NY
03.2009 - Current
- Ensures a culture of health and safety for pets and associates in the hotel and salon.
- Trusted partner culture in services: Hotel/Salon.
- Creating action plans for opportunities in services.
- Creating relationships with pet parents to become the trusted partner.
- Participated in potential new hire interviewing sessions to help identify qualified candidates.
- Coordinated employee schedules according to shift changes and availability.
- Established and enforced clear goals to keep employees working collaboratively.
- Responded to customer questions regarding services and best options for there pet while in our care.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Coached staff members to develop short- term and long-term career goals.
- Creating an environment where every associate feels like they belong.
- Provide the best environment where associates can achieve there full potential.
- Complied with company policies, objectives and communication goals.
- Working hand in hand with the store leader to identify opportunities via voice of the customer.
- Responsible for supply expenses.
- Achieving hotel financial and operational objectives.
Regional Pets Hotel Expert
PetSmart
- Play an active role as a certified Getsmart Facilitaor for petshotel leaders (virtually and in person).
- Work on stretch assignments delegated by RSBP.
- Monthly 1:1 with RSBP to discuss region's focuses and priorities.
- Support topic cascades throughout the northeast. Gather feedback from PHLs.
- Host 1:1 outlier calls with hotel leaders to help identify opportunities.
- Readily available to answer any questions and concerns from the field.
Education
Associate of Applied Science -
Dowling College
Oakdale, NYSkills
- Continuous Improvements
- Quality Assurance Controls
- Processes and Procedures
- Experience in Leadership
- Improvement Plan Knowledge
- People Skills
- Planning & Organizing
- Critical Thinking
- Team Management
- Training & Development
- Flexible Schedule
- Relationship Building
- Good Work Ethic
- Customer Service
- Computer Skills
- Friendly, Positive Attitude
- Team Building
- Problem Resolution
- Reliable & Trustworthy
- Supervision & Leadership
- Data Management
- Microsoft Office
Timeline
Hotel Leader
Petsmart
03.2009 - Current
Regional Pets Hotel Expert
PetSmart
Associate of Applied Science -
Dowling College