Alyssa Simpson
Atlanta,GA
Summary
Reliable Manager demonstrating high level of ownership and initiative. Experienced customer service representative, dedicated to maintaining customer satisfaction and contributing to company success. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
9
9
years of professional experience
Work History
Remote
Blue Eye Technology
Atlanta, GA
01.2020 - 12.2024
- Answer direct phone calls
- Wrote and distributed email correspondence memos, letters, faxes, and forms
- Organize and schedule appointments
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Manager
Planet Smoothie
Atlanta, GA
05.2023 - 01.2024
- Coached, mentored and trained team members in order to improve their job performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Organized special events such as conferences or training sessions for employees.
Customer Service Representative
Fiserv
Coral Springs, FL
01.2021 - 03.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Front Desk Associate
Fountainbleau hotel
Miami, FL
12.2018 - 04.2020
- Answered phones, booked reservations, and responded to inquiries from customers.
- Maintained daily records of all transactions, including payments and cancellations.
- Greeted guests upon arrival and provided excellent customer service.
Healthcare Customer Service Representative
Precision Healthcare Agency
Pompano Beach, FL
04.2018 - 12.2018
- On board and trained new staff
- Scheduled appointments for patients using the electronic health records system.
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
- Assisted in checking patient's insurance eligibility prior to their appointment.
Kids Counselor
After School Programs Inc.
Coral Springs, FL
08.2015 - 11.2017
- Organized and facilitated activities that promoted socialization, problem solving and self-expression.
- Created educational materials related to child development topics.
- Promoted a safe environment by following all safety protocols at the facility.
Education
High School Diploma -
Coral Glades High School
Coral Springs, FL06-2015
Some College (No Degree) - Hospitality
Broward College
Fort Lauderdale, FLSkills
- Operations Management
- Computer (Microsoft word, Excel, PowerPoint)
- Phone Etiquette
- Data Entry
- Policy Implementation
- Strong attention to detail and problem solving
Timeline
Manager
Planet Smoothie
05.2023 - 01.2024
Customer Service Representative
Fiserv
01.2021 - 03.2023
Remote
Blue Eye Technology
01.2020 - 12.2024
Front Desk Associate
Fountainbleau hotel
12.2018 - 04.2020
Healthcare Customer Service Representative
Precision Healthcare Agency
04.2018 - 12.2018
Kids Counselor
After School Programs Inc.
08.2015 - 11.2017
High School Diploma -
Coral Glades High School
Some College (No Degree) - Hospitality
Broward College
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