Amber Rodriguez

Plantation,Fl

Summary

I am an enthusiastic, well rounded and detail-oriented professional with a passion for providing exceptional customer service and seamless executive support. I thrive in dynamic environments where I can leverage my strong organizational skills and problem-solving abilities to enhance operational efficiency. My goal is to contribute to a collaborative team, ensuring that both clients and executives receive the highest level of support and service, ultimately creating a positive impact on the organization’s success.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Work History

Remote

AllergyPro

Miami, Florida

- Contribute to AllergyPro by leveraging expertise in allergens, clinical support, and collaboration with pediatricians to enhance identification of specific allergens in children
- Provide in-service education for pediatricians on the importance of having specific allergy kits on hand, detailing benefits and training staff on their effective use
- Developed and facilitated training sessions for pediatric staff on allergy-related protocols and patient care with the allergyPro device
- Ability to work collaboratively with healthcare teams to improve patient outcomes
- Maintained accurate records for each office utilizing the allergy kits and contributed to research projects focused on pediatric allergies

Executive Assistant

Flagship Games Inc

Hollywood, Florida

- Provided comprehensive administrative support to Micheal Greene, CEO/Owner - managing schedules, meetings, and communications
- Coordinated travel arrangements, including flights, bookings, accommodations, and itineraries for domestic and international trips
- Prepared reports, presentations, and correspondence, ensuring timely delivery and adherence to organizational standards
- Created hurricane manual with protocols for employees and the building to ensure safety and preparedness during emergencies
- Organized charity events, including local golf tournaments, prepared games and prizes to engage participants and raise awareness in the community
- Maintain up-to-date travel documents for all employees, port passes, and vendor IDs to ensure compliance and facilitate smooth operations
- Answer phones, relay messages, and set up meetings with other executives in the cruise lines industry to foster collaboration and partnership opportunities within the gaming sector
- Developed strong vendor relationships, leading to exclusive deals and enhanced service offerings for clients and employees
Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
Scheduled appointments for executives with external parties such as vendors or suppliers.
Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
Maintained confidential records and files related to executive operations.
Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
Facilitated communication between different departments within organization.
Created and maintained up-to-date records related to customer accounts or financial transactions.
Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
Greeted visitors warmly upon arrival at the office premises.
Updated and implemented administrative and executive support policy changes and monitored effects.
Responded promptly to inquiries from customers or clients regarding products or services offered by the company.
Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
Managed all aspects of catering needs for special events hosted by the organization.
Assisted in developing policies and procedures pertaining to office administration matters.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Developed and maintained relationships with key stakeholders, including sponsors, partners, and suppliers.
Oversaw logistics including venue selection, catering, transportation, and accommodation arrangements.
Managed event staff onsite during each event to ensure smooth operations.
Attended and participated in industry events.
Coordinated with marketing team for promotional materials for each event.
Organized and facilitated vendor meetings to ensure successful execution of all events.
Identified potential risks associated with each event and developed contingency plans accordingly.
Acted as a liaison between internal teams and external vendors when necessary.
Assisted in the development of policies, procedures and guidelines.
Ensured that all documentation was up-to-date and accurate.
Implemented changes to improve operational efficiency within the department.

Vacation Planner

Carnival Cruise Lines

Miramar, Florida

- Assisted clients in planning and booking memorable cruise vacations, including itineraries, excursions, and onboard activities
- Provided personalized recommendations based on customer preferences and budget, resulting in an85% increase in bookings
- Managed customer inquiries and resolved issues promptly, ensuring a seamless booking experience
- Managed customer relationships, following up post-trip to gather feedback and enhance future experiences
- Collaborated with marketing teams to create promotional materials, increasing awareness of cruise packages by80% during promotions
- Handled customer inquiries via phone, email, and in-person, delivering timely and accurate information
- Processed payments, handled cancellations, and resolved any issues to ensure customer satisfaction
- Educated customers about travel policies, requirements, and destination highlights to ensure informed decisions

Golf Course / Buffet Event Management /Golf Course A / Buffet Event Management /Lead Banquet Server

Belleair Country Club

Clearwater, Florida

- Provided exceptional service to golf course members by selling beverages and meals directly on the course, ensuring timely and friendly service
- Developed strong relationships with members, enhancing their experience and promoting course events and specials
- Maintained inventory of food and beverage items, ensuring all offerings were well-stocked and fresh
- Handled cash and electronic payments accurately, contributing to efficient operations
- Collaborated with kitchen staff to coordinate food preparation and service during peak times
- Set up and replenished buffet stations, ensuring high-quality presentation and availability of food items
- Prepare banquet rooms by setting tables, arranging chairs, and ensuring proper decor
- Attend to members’ needs throughout the event, ensuring a high level of service
Participated in charity events by performing at fundraisers or benefit concerts.
Resolved customer complaints promptly and professionally.
Responsible for hiring, training, motivating, scheduling, evaluating and disciplining banquet staff members.
Worked closely with chefs and catering staff during events in order to ensure smooth execution.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Oversaw the setup of event spaces to ensure high quality standards were met.
Delegated work to staff, setting priorities and goals.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Worked with cross-functional teams to achieve goals.

Education

Bachelor of Science - International Affairs

Florida State University

Tallahassee, Florida

Skills

Executive Support: Skilled in managing calendars, scheduling meetings, and facilitating communication with stakeholders
- Customer Service Excellence: Proven ability to exceed customer or client expectations and foster loyalty
- Communication: Strong verbal and written communication skills, adept at building rapport with diverse clients and executives
- Problem-Solving: Effective at quickly identifying issues and implementing solutions in high-pressure environments
Team Leadership: Strong leadership in training and supervising banquet staff to ensure smooth operations and exceptional customer service
-High End Property Setting & Etiquette, Club members and upholding high standards, and professionalism
-Event set up, Decor, Supervised food flow and guest service, ensuring buffet stations were well-stocked and aesthetically appealing while maintaining high standards of hygiene and safety
- Travel Industry Knowledge: Familiar with global destinations, travel regulations, and port passes/passports, how to secure cheaper flights and rental cars
-Vacation Planning: Expertise in customizing cruise itineraries and experiences to meet client needs
Executive support
Task delegation
Travel arrangement scheduling
Office record management
Event coordination

Business correspondence
administer training modules
Problem-solving
Dependable and responsible
Public speaking
Cultural awareness
Multitasking Abilities
Data entry
Team management
Vendor coordination
Creative direction
Event promotion
Event registration

Timeline