Alyssa Hendley
Mission Viejo,CA
Summary
Experienced professional counselor adept at guiding clients through challenges and facilitating personal growth. Demonstrated expertise in offering emotional support, resolving conflicts, and devising effective coping strategies. Proven track record of successful collaboration within teams to achieve significant outcomes. Adaptable and reliable, with a strong emphasis on active listening, empathy, and problem-solving skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Counselor
New Method Wellness
05.2024 - Current
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Conducted assessments to determine progress and performance and report findings to relevant authorities.
- Conducted thorough assessments to identify client needs and appropriate intervention strategies.
Counselor
Grandma's House of Hope
06.2023 - 05.2024
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Guided clients in developing skills and strategies for dealing with problems.
Addiction Recovery Technician
Woodglen Recovery Junction
03.2022 - 12.2022
- Documented patient progress with one-on-one and group counseling and group sessions
- Scheduled follow-up visits with patients to monitor progress
- Maintained specific substance abuse treatment case files for every program participant
- Worked with patients to complete intakes, admissions, discharges and transfer paperwork
- Intervened in crisis situations with patients, remaining calm and professional to maintain control
Bar Manager
Walnut Room
11.2017 - 05.2024
- Trained and supervised bar staff to deliver top-notch service and craft high-quality beverages
- Staffed bar with appropriate coverage for slow, busy and special event shifts
- Controlled costs and properly rotated inventory, minimizing waste and moving older products
- Assisted bartenders in maintaining adequate supplies and kegs for bar
- Increased business by enforcing high-level service standards and diversifying cocktail offerings
Restaurant Manager
Rib Trader
02.2011 - 01.2017
- Controlled day-to-day operations with shift management strategies and effective food and labor controls
- Maintained compliance with all health code and sanitation requirements and received top-notch inspection scores
- Worked with FOH and BOH staff to support superior service delivery
- Reviewed staffing levels to meet operational needs and financial objectives
- Inspected restaurant equipment and identified maintenance issues
Education
Master of Science - Clinical Counseling
Alliant International University
San Diego, CA10-2025
Associate in Arts (A.A.) - Social and Behavioral Sciences
Santiago Canyon Colllege
Orange, CA06.2020
Associate in Arts (A.A.) - Visual Communications
Fashion Institute of Design and Merchandising
Irvine, CA06.2014
Skills
- Crisis Intervention
- Case Management
- Goal Setting
- Client Counseling
- Progress Reporting
- Plan Treatments
- Skilled in intake interviewing
- Building rapport
Middleinitial
S
Certification
Substance Use Disorder Registered Counselor
Timeline
Counselor
New Method Wellness
05.2024 - Current
Counselor
Grandma's House of Hope
06.2023 - 05.2024
Addiction Recovery Technician
Woodglen Recovery Junction
03.2022 - 12.2022
Bar Manager
Walnut Room
11.2017 - 05.2024
Restaurant Manager
Rib Trader
02.2011 - 01.2017
Associate in Arts (A.A.) - Social and Behavioral Sciences
Santiago Canyon Colllege
Associate in Arts (A.A.) - Visual Communications
Fashion Institute of Design and Merchandising
Master of Science - Clinical Counseling
Alliant International University