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Alyssa Smith
Avondale,AZ
Summary
Dynamic host and trainer with a focus on exceptional guest relations, food safety, and cash handling. Proven ability to enhance dining experiences while training new staff in customer service protocols. Excited to begin a role in serving and/or bartending.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Host Trainer/Restaurant Busser
Augie's Sports Grill
Goodyear, AZ
02.2025 - Current
- Trained new hosts on customer service protocols and restaurant procedures.
- Enhanced guest experience by providing exceptional service and maintaining a welcoming and friendly atmosphere.
- Demonstrated strong multi-tasking abilities while remaining calm under pressure, contributing to a positive work environment.
- Reset and cleaned tables quickly to prepare for new customers.
Host
BJ's Restaurant & Brewhouse
Goodyear, AZ
12.2024 - 09.2025
- Greeted and seated guests, ensuring timely and efficient service flow.
- Managed reservations and waitlists using POS system for optimal table turnover.
- Assisted in training new hosts on customer service standards and operational procedures.
- Collaborated with front-of-house staff to maintain positive dining experience for all guests.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Host/Busser/Food Runner/Cashier
Main Event Avondale
Avondale, AZ
05.2022 - 12.2023
- Greeted and seated guests promptly, enhancing overall dining experience.
- Managed waiting lists efficiently, optimizing table turnover rates.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
Education
Cosmetology License -
Empire Beauty School
Avondale06-2027
High School Diploma -
Primavera Online Highschool
Chandler, AZ05-2025
Skills
- Reservation handling
- Table management
- Exceptional communication
- Guest relations
- Problem-solving
- Food safety
- Cash handling
- Safety procedures
Certification
- Title 4 Alcohol Server Certification - August 2025
- Food Handlers Permit - February 2024
- Server Training the Art of Delivery Hospitality, Liquor Exam - August 2025
Timeline
Host Trainer/Restaurant Busser
Augie's Sports Grill
02.2025 - Current
Host
BJ's Restaurant & Brewhouse
12.2024 - 09.2025
Host/Busser/Food Runner/Cashier
Main Event Avondale
05.2022 - 12.2023
Cosmetology License -
Empire Beauty School
High School Diploma -
Primavera Online Highschool