ALYSSA SMITH
SACRAMENTO,CA
Summary
Sleep Technician with extensive expertise in patient relations and healthcare administration, excelling in operational efficiency and compliance with medical standards. Demonstrates a collaborative approach and proficiency in coordinating and planning, ensuring superior patient care. Passionate about leveraging skills to enhance patient experience and drive innovation in healthcare settings.
Overview
14
14
years of professional experience
Work History
Patient Service Representative
Sutter Health
Sacramento, CA
04.2026 - Current
- Coordinate surgical scheduling for multiple physicians, ensuring accurate scheduling, authorizations, and timely patient communication.
- Check patients in and out while providing exceptional customer service in a fast-paced specialty clinic.
- Verify insurance eligibility, benefits, and demographic information to ensure accurate billing and reduce claim denials.
- Prepare and review patient charts prior to appointments and surgical procedures, ensuring all required documentation is complete.
- Process physician billing for providers on call at affiliated hospitals, maintaining accuracy and compliance with organizational policies.
- Collaborate closely with physicians, nursing staff, hospitals, and insurance companies to coordinate continuity of patient care.
- Maintain accurate electronic medical records (EMR) while adhering to HIPAA and confidentiality standards.
- Answer high-volume phone calls, assist patients with scheduling questions, referrals, and follow-up care, and resolve administrative concerns professionally.
Sleep Technician
Sutter Health
Emeryville, CA
01.2025 - 04.2026
- Responsible for treating all patients with professionalism, demonstrating superior customer service
- Check patient charts and enter all relevant information into patient record for easy follow-up and accuracy
- Follow correct process for hooking each patient up for their sleep study, applying electrodes and sensors per established standards educating them along each step of the way
- Treat sleep apnea with proper titration of CPAP/oxygen as needed
- Monitor changes throughout the night, documenting all observations
- Maintain cleanliness and organization of all sanitation and work areas and prepare each part of the lab for new/returning clients
- Strict compliance with HIPAA rules and regulationsProvided compassionate patient care, ensuring comfort and clear communication during sleep studies to foster a supportive environment.
Sleep Technician
Stanford Health Care - ValleyCare
Livermore, CA
12.2019 - 12.2023
- Responsible for treating all patients with professionalism, demonstrating superior customer service
- Check patient charts and enter all relevant information into patient record for easy follow-up and accuracy
- Follow correct process for hooking each patient up for their sleep study, applying electrodes and sensors per established standards educating them along each step of the way
- Treat sleep apnea with proper titration of CPAP/oxygen as needed
- Monitor changes throughout the night, documenting all observations
- Maintain cleanliness and organization of all sanitation and work areas and prepare each part of the lab for new/returning clients
- Strict compliance with HIPAA rules and regulationsProvided compassionate patient care, ensuring comfort and clear communication during sleep studies to foster a supportive environment.
Sleep Technician
Pacific Sleep Disorders Center
Stockton, CA
12.2016 - 11.2019
- Responsible for treating all patients with professionalism, demonstrating superior customer service
- Check patient charts and enter all relevant information into patient record for easy follow-up and accuracy
- Follow correct process for hooking each patient up for their sleep study, applying electrodes and sensors per established standards educating them along each step of the way
- Treat sleep apnea with proper titration of CPAP/oxygen as needed
- Monitor changes throughout the night, documenting all observations
- Maintain cleanliness and organization of all sanitation and work areas and prepare each part of the lab for new/returning clients
- Strict compliance with HIPAA rules and regulations
Car Rental Agent
Payless Car Rental
Sacramento, CA
07.2016 - 12.2016
- Provided excellent customer care and conflict resolution
- Communicated detailed contracts, rental policies and obtained supporting documentation for release of rental
- Answer multiple phone lines to make reservations, answer customer questions and provide quotes
- Actively managed vehicle maintenance, inventory and daily business reports
Hiker/Service Agent
Enterprise Rent-A-Car
Sacramento, CA
11.2014 - 07.2016
- Responsible for transporting vehicles to and from various Enterprise locations as needed for customer pick-up
- Conducted inspection of each vehicle in order to document all scratches or damages
- Ensured each car/truck was cleaned thoroughly and upheld to Enterprise organizational objectives
Sales Associate
Marshalls
Sacramento, CA
04.2012 - 05.2015
- Provided each customer with the highest levels of service and satisfaction at all times
- Responsible for on-the-job training of new staff to bring them up to speed on company processes
- Reconciliation of all cash/credit transactions and assisted with the daily deposit
- Up-selling of products to boost store sales and retain business
Education
Medical Assistant - undefined
Charles A Jones Career and Education Center
Sacramento, CAAccredited Sleep Technologist Education Program - undefined
12.2017
GED - undefined
Technical College System of Georgia
Atlanta, GA05.2011
Skills
- Patient Relations, Administration, Organizational Tasks, Team Player, Coordination, Planning, Operations Support, HIPAA Compliance, Customer Service, Documentation
LANGUAGES
Spanish.
Timeline
Patient Service Representative
Sutter Health
04.2026 - Current
Sleep Technician
Sutter Health
01.2025 - 04.2026
Sleep Technician
Stanford Health Care - ValleyCare
12.2019 - 12.2023
Sleep Technician
Pacific Sleep Disorders Center
12.2016 - 11.2019
Car Rental Agent
Payless Car Rental
07.2016 - 12.2016
Hiker/Service Agent
Enterprise Rent-A-Car
11.2014 - 07.2016
Sales Associate
Marshalls
04.2012 - 05.2015
GED - undefined
Technical College System of Georgia
Accredited Sleep Technologist Education Program - undefined
Medical Assistant - undefined
Charles A Jones Career and Education Center