Alyssa Snyder
Bethlehem,PA
Summary
Results-driven professional with a focus on customer service. Excels at crafting high-impact communications and maintaining consistent relationships among team members and clients.
Overview
8
8
years of professional experience
Work History
Client Account Manager
Respage
11.2023 - Current
- Serve as the primary point of contact for a diverse client base of property managers, advocating for their needs and inquiries.
- Develop and execute tailored account strategies to drive client success and expansion.
- Proactively identify opportunities, address challenges, and navigate the intricacies of the client lifecycle.
- Conduct comprehensive client trainings on Respage services such as CRM/Smart Leasing Platform, Social/Reputation and Surveys/Sign up.
Property Manager
CITY CENTER INVESTMENT CORPORATION
06.2021 - 11.2023
- Property Manager of The Hive Residences: 263 residential units + 4 commercial retail spaces
- Oversees portfolio of 14 residential properties in Downtown Allentown
- Generating and following up on leads for potential prospects
- Proficient knowledge of the commercial real estate industry, property management principles and relevant legislation
- Check and pay invoices through P2P Finance Manager
- Responsible for reviewing monthly property income and expense statements
- Analyzes financial statements to assess budget status, variances, and future financial position
- Manages a wide variety of customer service issues quickly and efficiently.
Leasing Professional
WOODMONT PROPERTIES
06.2019 - 06.2021
- Sell and close prospective residents on leasing apartments
- Verifies qualifications of applicants
- Inspects condition of premises periodically and arranges for necessary maintenance
- Participates in any internal or external marketing events
- Design Constant Contact campaigns to generate new leads and promotions
- Motivated and determined professional with a proven record of exceeding sales goals in a competitive environment while being a team player.
Clinic Manager
MASSAGE ENVY
12.2015 - 06.2019
- Assist in building, motivating, and leading a high-performing team that genuinely cares about the health and wellness of every client
- Assist in leading clinic staff to achieve financial, operational and customer service goals
- Coaching front desk employees on sales of wellness plans
- Ensuring clinic systems, processes and policies are followed consistently.
Education
Marketing -
NORTHAMPTON COMMUNITY COLLEGE
01.2009
High School -
ALLENTOWN CENTRAL CATHOLIC
01.2007
Skills
- Marketing
- Promotional Work
- Yardi Voyager SaaS
- CRM
- Meevo
- Negotiation
- Conflict Resolution
- Customer Service
- Interpersonal Skills
Timeline
Client Account Manager
Respage
11.2023 - Current
Property Manager
CITY CENTER INVESTMENT CORPORATION
06.2021 - 11.2023
Leasing Professional
WOODMONT PROPERTIES
06.2019 - 06.2021
Clinic Manager
MASSAGE ENVY
12.2015 - 06.2019
Marketing -
NORTHAMPTON COMMUNITY COLLEGE
High School -
ALLENTOWN CENTRAL CATHOLIC
Similar Profiles
Erica BieleErica Biele
Account Manager at Respage – RemoteAccount Manager at Respage – Remote
Kathryn MillerKathryn Miller
Cashier at Gerrity's SupermarketsCashier at Gerrity's Supermarkets
CHRISTINE SANTIAGOCHRISTINE SANTIAGO
Certified Medical Technician at Franklin CourtCertified Medical Technician at Franklin Court
Preshious CorderoPreshious Cordero
Assistant Store Manager at DXLAssistant Store Manager at DXL
Marc WolfMarc Wolf
Maintenance Mechanic at Cedarbrook Nursing HomeMaintenance Mechanic at Cedarbrook Nursing Home