Andrew Chung-Ying
Freehold,NJ
Summary
Results-driven Client Account Manager with over eight years of experience in enterprise technology sales and implementation. Renowned for expertise in driving revenue growth and exceeding sales targets, specializing in developing strategic deals and solutions catering to specific customer needs and industry demands. Adept in building strong client relationships, sales planning, and problem-solving. Proficient in Microsoft Office, CRMs like Salesforce, and lead generation tools.
Overview
7
7
years of professional experience
Work History
Client Account Manager
Retensa Employee Retention Strategies
New York, NY
02.2024 - Current
- Focused on acquiring new logos and managing existing client accounts, resulting in substantial revenue growth.
- Redesigned the sales process, enhancing efficiency and effectiveness.
- Drove the creation of a sales pipeline totaling over $170K.
- Directed and facilitated sales enablement initiatives, providing training and support for the entire sales team.
- Generated and qualified new leads, consistently meeting and exceeding targets.
- Oversaw the CRM system to facilitate seamless client communication and ensure accurate tracking of interactions.
Volunteer
Career Break
Rahway, New Jersey
06.2023 - 01.2024
- Engaged in various volunteer activities with local non-profits, focusing on community development and support.
- Provided pro-bono consulting services to small businesses and start-ups, assisting with business strategy and marketing.
- Participated in professional development courses and workshops to enhance skills and stay updated with industry trends.
Business Development/Marketing Manager
IT Initiatives
Holmdel, New Jersey
01.2023 - 06.2023
- Leveraged expertise in business and marketing to develop customer project briefs and persuasive pitches.
- Strengthened online presence and reviewed advertising copy, design comps, and final art.
- Developed internal and external marketing communication and collateral pieces to support localized initiatives.
- Coordinated event-planning logistics, budget administration, and team oversight.
- Represented company professionally when engaging with external and internal stakeholders.
Account Director
Iconectiv
Bridgewater, NJ
09.2020 - 11.2022
- Managed 75 accounts valued over $5.5 million across various industries.
- Exceeded sales goals by 135% using consultative and value-driven approaches.
- Increased the repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
- Negotiated 65 contract renewals, converting monthly commitments to annual agreements, securing a 45% ACV increase for the next three years.
- Cross-sold additional SMS products and services to increase profitability within accounts.
Business Development Manager
Ripen Ecommerce
Princeton, NJ
02.2020 - 08.2020
- Generated leads and capitalized on business opportunities to bring in new revenue and improve bottom-line profit.
- Managed business development plans based on market and industry research.
- Created and improved business pipeline using cold and warm techniques.
- Identified new customers through pipelining, pre-qualification, and territory analysis.
Business Development Manager
GEP Worldwide
Clark, NJ
11.2018 - 01.2020
- Supervised a group of 6 sales representatives while collaborating with department heads to establish shared objectives.
- Managed employee training to enhance sales proficiency.
- Generated over $1.5 million in new business sales within a five-month period, surpassing the target goal by 125%.
- Evaluated employee progress and compliance, identifying areas for additional coaching.
Partner Account Manager
Visionet Systems
Cranbury, New Jersey
06.2017 - 11.2018
- Managed Salesforce and Microsoft accounts.
- Reconstructed the sales process for the IT sales team.
- Coordinated monthly prospecting webinars and marketing events.
- Led the close of a multi-year commitment with a CPG company valued at $2 million.
Education
Associate of Arts - Communication Studies
Brookdale Community College
Lincroft, NJ12-2011
Sales Training -
Dale Carnegie Center of Excellence - NYC/Westchester
New York, NYSkills
- New Logo Acquisition
- Account Management
- Sales Enablement
- Lead Generation
- CRM Management (Salesforce)
- Pipeline Development
- Client Relationship Building
- Strategic Planning
- Market Research
- Competitor Analysis
- Marketing Strategy Development
Timeline
Client Account Manager
Retensa Employee Retention Strategies
02.2024 - Current
Volunteer
Career Break
06.2023 - 01.2024
Business Development/Marketing Manager
IT Initiatives
01.2023 - 06.2023
Account Director
Iconectiv
09.2020 - 11.2022
Business Development Manager
Ripen Ecommerce
02.2020 - 08.2020
Business Development Manager
GEP Worldwide
11.2018 - 01.2020
Partner Account Manager
Visionet Systems
06.2017 - 11.2018
Associate of Arts - Communication Studies
Brookdale Community College
Sales Training -
Dale Carnegie Center of Excellence - NYC/Westchester
References
References available upon request.
References
References available upon request.
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