Alyssa Soto
Philadelphia,PA
Summary
Dynamic and customer-focused professional with experience at Dunkin, excelling in exceptional customer service and effective time management. Proven ability to foster loyalty through positive interactions and problem-solving skills. Adept at cash handling and maintaining a clean workspace, contributing to a welcoming environment that enhances customer satisfaction.
Experienced with crafting and serving specialty coffee beverages. Utilizes customer service skills to enhance overall guest experience. Strong understanding of coffee preparation techniques, inventory management, and maintaining clean workspace.
Overview
5
5
years of professional experience
Work History
Barista
Dunkin
Philadelphia, PA
04.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Sales Associate
Five Below
Philadelphia, PA
10.2020 - 05.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Education
Bachelor Of Nursing - Nursing
Community College of Philadelphia
Philadelphia, PASkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Opening and closing duties
- Cleanliness
- Active listener
- Exceptional customer service
- Order taking
- Cash register operation
- Adaptive and creative
Timeline
Barista
Dunkin
04.2023 - Current
Sales Associate
Five Below
10.2020 - 05.2021
Bachelor Of Nursing - Nursing
Community College of Philadelphia