Alyssa Springer
Cedar Rapids,IA
Summary
Operations professional with strong foundation in optimizing customer service processes. Known for enhancing customer satisfaction through streamlined operations and problem resolution. Reliable team player with focus on achieving results and adapting to changing needs. Skilled in time management and effective communication.
Overview
7
7
years of professional experience
Work History
Operations Specialist
Patient Transport, Mesa, Az
Mesa, Az
07.2024 - Current
- -Resolve customer concerns while providing exceptional service
- -Handle high-volume inbound calls, emails, and trip requests
- -Support billing, insurance inquiries, and payment communication
- -Maintain accurate records using dispatch software and Microsoft Excel
- -Communicate with patients, drivers, and healthcare facilities to ensure timely service / coordinate and schedule trips
Account Manager
CS1 Transportation, Chandler, Az
Chandler, Az
01.2020 - 06.2024
- -Managed client accounts by building strong relationships and providing reliable transportation solutions
- -Served as the primary point of contact for customers, carriers, and internal operations teams
- -Coordinated freight shipments from scheduling through delivery while ensuring accuracy and on-time performance
- -Communicated with carriers to negotiate rates, track shipments, and resolve transportation issues
- -Managed customer requests, escalations, and service concerns with professionalism and urgency
Education
Associate of Arts (A.A.) - Criminal Justice
Mesa Community College
Mesa, AZ01-2027
High School Diploma -
Marion High School
Marion05-2008
Skills
- Customer Service: Conflict resolution, de-escalation, empathetic communication
- Software: Microsoft Excel, Word, Outlook, Dispatch systems, CRM platforms
- Operations & Quality: Data accuracy, compliance knowledge, time management, HIPAA-adaptable
- Collections & Billing Support: Payment arrangements, dispute resolution, accurate documentation
- Operational efficiency
- Cross-functional communication
- Planning and coordination
- Logistics management
- Human relations
- Scheduling expertise
- Project management
Timeline
Operations Specialist
Patient Transport, Mesa, Az
07.2024 - Current
Account Manager
CS1 Transportation, Chandler, Az
01.2020 - 06.2024
Associate of Arts (A.A.) - Criminal Justice
Mesa Community College
High School Diploma -
Marion High School
AWARDS / RECOGNITION
Employee of the Month — Patient Transport (2025): Recognized for exceptional customer service, dependability, and overall performance., Multiple Performance Raises: Awarded based on consistent results, strong work ethic, and commitment to company success.