ALYSSA STALEY
Asheboro,NC
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Packer
Ralph Lauren
High Point, NC
05.2024 - Current
- Labeled boxes, crates, and other containers accurately.
- Reported any damaged goods or discrepancies between actual product received versus what was ordered to management immediately upon discovery.
- Utilized barcode scanners to track incoming and outgoing shipments.
- Wrapped items securely using appropriate packing materials.
- Packed products in accordance with specified instructions.
- Assembled cartons, crates, and containers to prepare for shipping.
Receptionist Administrator
Post Consumer Brands
Asheboro, NC
04.2023 - 06.2023
- Responded promptly to emails from customers and other departments within the organization.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Maintained an organized filing system for all employee records in compliance with legal regulations.
- Managed the distribution of incoming mail, faxes, and packages.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Scheduled appointments and maintained calendars for staff members.
- Created presentations using Microsoft Office software applications.
- Created spreadsheets to track customer information such as contact details and preferences.
- Adhered to company policies regarding confidentiality of sensitive information.
- Assisted with administrative tasks such as data entry into company databases.
- Supported HR team by conducting new hire orientations or onboarding sessions for new employees.
Receptionist
Alpine Health and Rehab Center
Asheboro, NC
10.2022 - 04.2023
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Updated daily log book with information about visitors entering the premises.
- Scheduled appointments for clients, customers, and other visitors.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Benefit Advocate
United Healthcare Group
Greensboro, NC
10.2021 - 09.2022
- Assisted clients in understanding their rights under COBRA and other state mandated programs.
- Maintained records of employee benefit data such as enrollments, changes, terminations and plan costs.
- Evaluated vendors' services to determine their value against cost considerations when selecting a provider.
- Responded promptly to inquiries from employees regarding eligibility, coverage options, claims status or other related questions.
- Provided comprehensive benefit advice to employers and employees in accordance with applicable laws and regulations.
- Researched, evaluated and recommended benefit plans for clients.
- Provided assistance to plan participants by explaining benefits information to ensure educated selections.
Manager
High Point ABC
High Point, NC
07.2020 - 10.2021
- Reduced workplace safety or health hazards by enforcing work practices and procedures
- Drove continuous improvement and service delivery excellence using effective processes, workflow and technology
- Offered constructive feedback to team members, boosting overall job performance
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
- Assessed team member's skills and assigned tasks accordingly for optimal efficiency.
- Ensured compliance with regulatory requirements and industry standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed inventory levels to meet demand without overstocking.
Teacher
Childtime Learning Center
Jamestown, NC
09.2018 - 10.2020
- Helped teachers develop lesson plans and curriculums for classroom instruction
- Facilitated safe and effective transitions between activities
- Explained and enforced classroom rules to create safe and disciplined learning environment
- Tracked student attendance and reported absences and tardiness
- Supported successful inclusion of children with special needs
- Graded student assignments and input results into school databases
- Supervised students during after-school activities and field trips
- Held review sessions and developed study materials to increase test scores
- Assisted teachers with developing event and test schedules
- Developed and maintained consistent, positive relationships with children
- Developed presentations and visual aids to promote student engagement during lectures
- Collaborated with Teacher in adapting curriculum to meet individual student goals
- Diffused arguments and problems between students and reported serious incidents to teachers and principal
- Communicated important school information and announcements to students and parents
- Cleaned classrooms and organized instruction materials in appropriate locations
- Communicated with parents and guardians regarding academic, behavioral, or safety concerns.
Shift Leader
Mcdonalds, PDI FOODS
Asheboro, NC
08.2019 - 05.2020
- Documented absences and tardiness of assigned team members
- Promoted customer satisfaction by addressing complaints and issuing refunds
- Communicated important company information and policy changes to staff members
- Reported equipment repair and employee training needs to managers
- Reviewed and evaluated departmental budgets for compatibility with division goals and objectives
- Established and maintained positive and professional employee relationships
- Balanced cash drawers and resolved financial discrepancies using receipts and financial documents
- Maintained knowledge of store products and services to make recommendations to customers.
Store Manager
Rue21
High Point, NC
03.2016 - 01.2019
- Established customer service standards and monitored staff compliance.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of employee performance reviews.
- Planned special promotions or discounts based on market trends.
- Managed daily banking activities such as deposits and withdrawals.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Updated POS system with new products and promotional offers.
- Recruited, trained and supervised new employees.
- Assessed operational efficiency of the store's departments.
- Implemented efficient systems for tracking stock movement.
- Developed strategies to maximize sales and profitability.
- Resolved customer complaints in a timely manner.
- Monitored employee performance and identified performance gaps for corrective action.
Line Cook
Forrest Creek Golf Club
Pinehurst, NC
05.2014 - 01.2015
- Monitored product freshness and rotation dates to maintain quality assurance standards.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
- Performed basic knife skills such as dicing onions or slicing meats.
- Organized the storage area to ensure that all necessary items were readily accessible.
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Adhered to sanitation policies at all times when handling food products.
- Plated dishes according to restaurant presentation standards before delivering them to customers.
- Tracked inventory levels of all products used in the kitchen on a daily basis.
- Communicated effectively with other staff members regarding orders and menu changes.
- Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
- Assisted in prep work such as washing vegetables or butchering meat when needed.
- Stocked and restocked kitchen supplies as needed.
- Inspected equipment for cleanliness prior to use every shift.
Assistant Store Manager
The Children's Place
Winston-Salem, NC
07.2012 - 04.2016
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Organized weekly meetings with department heads to review progress on key objectives.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised cash handling processes to ensure accuracy of transactions.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Provided training to new employees on company policies and procedures.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Assembly Line Worker
Energizer Battery
Asheboro, NC
05.2012 - 03.2013
- Maintained a safe work environment by adhering to all safety regulations and procedures.
- Verified accuracy of assembled parts before moving them down the line for further processing.
- Organized work area daily to ensure efficient workflow throughout shift.
- Followed standard operating procedures while performing tasks on the assembly line.
- Reported any safety hazards or defective parts encountered during assembly operations.
Education
Some College (No Degree) - Business Administration And Management
Post University
06-2026
High School Diploma -
Eastern Randolph High School
Ramseur, NC06-2011
Skills
- Teacher Assistant
- Early Childhood
- Management Experience
- Food handler certificate
- Driver's License
- Customer Focus & Orientation
- Responding to customer situations with sensitivity
- Measures a candidate's skill in evaluating approaches to customer service & satisfaction
- Measures a candidate's ability to follow protocols, interpret statistics and graphs, identify errors, and
- Development in any professional field
- PC Proficiency
- Database Administration
- Verbal and Written Communication
- Time Management
- Meeting Preparation
- Telephone Skills
- Staff Management
- Document Control
- Business Operations Understanding
- Security Awareness
- Organization Skills
- Strategic Planning
- Office Administration
- Facility Safety
- Microsoft Office
- Spreadsheet Tracking
- Data Inputting
Certification
- First Aid Certification
- CPR Certification
- Food Safety, Food Handler
Timeline
Packer
Ralph Lauren
05.2024 - Current
Receptionist Administrator
Post Consumer Brands
04.2023 - 06.2023
Receptionist
Alpine Health and Rehab Center
10.2022 - 04.2023
Benefit Advocate
United Healthcare Group
10.2021 - 09.2022
Manager
High Point ABC
07.2020 - 10.2021
Shift Leader
Mcdonalds, PDI FOODS
08.2019 - 05.2020
Teacher
Childtime Learning Center
09.2018 - 10.2020
Store Manager
Rue21
03.2016 - 01.2019
Line Cook
Forrest Creek Golf Club
05.2014 - 01.2015
Assistant Store Manager
The Children's Place
07.2012 - 04.2016
Assembly Line Worker
Energizer Battery
05.2012 - 03.2013
Some College (No Degree) - Business Administration And Management
Post University
High School Diploma -
Eastern Randolph High School