Akaylah Fosque-Gilliam
Neptune
Summary
Dedicated Patient Care Assistant with 8 years of diverse experience in healthcare and customer service roles. Skilled in patient support, sanitation, and maintaining safe environments. Actively seeking a Patient Care Assistant position to leverage compassionate care and assistance expertise.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Teachers Assistant/Job Coach Trainer
Children's Center of Monmouth County
Tinton Falls, NJ
10.2024 - Current
- Supported classroom activities by assisting lead teacher with lesson preparation and student engagement.
- Fostered positive relationships with students, promoting a nurturing learning environment.
- Assisted in implementing individualized education plans (IEPs) for students with special needs.
- Collaborated with educators to develop instructional materials that align with curriculum goals.
Patient Care Assistant
Love Thy Neighbor
Onley, VA
07.2023 - 06.2024
- Provided compassionate care and support to patients at Love Thy Neighbor, assisting with daily living activities, monitoring vital signs, and facilitating communication between healthcare professionals and families to ensure optimal patient comfort and wellbeing.
Crew Member
Dunkin Donuts
Toms River, NJ
09.2021 - 01.2023
- Efficiently managed a variety of customer service operations, including order taking, cash handling, and beverage preparation, while maintaining Dunkin' Donuts' high standards of cleanliness and hospitality.
Sales Representative
TTEC
Toms River, NJ
01.2021 - 02.2022
- Managed a diverse portfolio of insurance products, providing tailored solutions to meet individual client needs and preferences.
- Achieved consistent client satisfaction through effective communication and problem-solving, resulting in repeat business and positive referrals.
Crew Member/Cashier
Dunkin' Donuts
Toms River, NJ
09.2021 - 12.2021
- Provided exceptional customer service by accurately taking and fulfilling orders, ensuring customer satisfaction.
- Prepared a variety of coffee and beverage options, along with food items, maintaining high standards of quality and hygiene.
Shift Leader
Dunkin' Donuts
10.2019 - 04.2021
- Maintained a high standard of cleanliness and sanitation to ensure a safe and welcoming environment for customers.
- Assisted patrons in item selection and efficiently processed transactions using cash registers.
Cashier/ Shift Leader Training
Burger King
Dumfries, VA
03.2019 - 05.2019
- Managed customer transactions and provided service, ensuring order accuracy and promptness.
- Maintained cleanliness standards and assisted in food preparation while supervising store operations in the manager's absence.
Cashier/Customer Service
Skrimp Shack
Dumfries, VA
01.2019 - 03.2019
- Provided exceptional customer service by accurately taking orders and ensuring a welcoming environment for all guests.
- Maintained cleanliness and hygiene standards of the dining area, adhering to sanitation protocols.
Front Desk Associate
The Hewitt Wellington Hotel
Springlake, NJ
08.2018 - 09.2018
- Managed guest registration and check-out processes, ensuring a smooth and efficient experience for all patrons.
- Assisted with reservation management and addressed guest requests to provide high-quality service and enhance overall satisfaction.
Server/Waitress/Cashier/Hostess
Padrinos 2
Dumfries, VA
03.2016 - 06.2018
- Provided exceptional customer service by attentively greeting and seating diners, ensuring a welcoming atmosphere.
- Facilitated seamless dining experiences through efficient order-taking, both in-person and over the phone.
- Enhanced restaurant operations by adeptly handling cash transactions and maintaining front-of-house organization.
Teacher Assistant
Minnieland Academy
Manassas, VA
12.2016 - 04.2017
- Supported lead teacher with daily instructional duties, ensuring educational activities were delivered effectively to students.
- Maintained a secure and nurturing classroom environment, prioritizing the safety and well-being of all children.
Housekeeper
Quality Inn and Suites
Woodbridge, VA
03.2015 - 07.2015
- Maintained high standards of cleanliness and sanitation by thoroughly vacuuming, mopping, and sweeping various spaces.
- Ensured a consistent supply of fresh towels and linens by effectively managing laundry and restocking procedures.
Crew Member, Cashier
McDonalds
05.2013 - 10.2013
- Provided exceptional customer service in a fast-paced environment, accurately processed transactions, and maintained cleanliness of the service area as a Crew Member and Cashier at McDonald's.
Crew Member, Cashier
McDonalds
04.2012 - 09.2012
- Efficiently processed customer transactions, upheld high standards of customer service, and maintained cleanliness of the service area, contributing to the store's reputation for a welcoming and efficient environment.
Education
High School Diploma -
Wall High School
Wall Township, NJ06-2012
Associate of Science - Early Childhood Education
Post University
Waterbury, CT03-2028
Skills
- Waitress (3 Years)
- Restaurant Server (3 Years)
- Hostess (3 Years)
- Busser (3 Years)
- Waiter
- Teachers Assistant (2 Years)
- Front Desk (1 Year)
- Housekeeping (3 Years)
- Painting (3 Years)
- CPR and First Aid (2 Years)
- Guest Service (Less Than 1 Year)
- Front Office
- Customer Service (3 Years)
- Reception
- Bartender (2 Years)
- Teacher Assistant
- Child Care
- Early Childhood
- Teacher Aide
- Day Care
- Childcare Provider
- Hospitality Experience (3 Years)
- Hotel Experience
- Food Service
- Supervising Experience
Certification
- Patient Care Assistant, Love Thy Neighbor 2023
- Adult and Pediatric First Aid/CPR, American Red Cross January 2017 to January 2019
- Virginia Preservice Training for Child Care Staff January 2017 to Present
- Professional Development Certificate of Completion N/A
Timeline
Teachers Assistant/Job Coach Trainer
Children's Center of Monmouth County
10.2024 - Current
Patient Care Assistant
Love Thy Neighbor
07.2023 - 06.2024
Crew Member
Dunkin Donuts
09.2021 - 01.2023
Crew Member/Cashier
Dunkin' Donuts
09.2021 - 12.2021
Sales Representative
TTEC
01.2021 - 02.2022
Shift Leader
Dunkin' Donuts
10.2019 - 04.2021
Cashier/ Shift Leader Training
Burger King
03.2019 - 05.2019
Cashier/Customer Service
Skrimp Shack
01.2019 - 03.2019
Front Desk Associate
The Hewitt Wellington Hotel
08.2018 - 09.2018
Teacher Assistant
Minnieland Academy
12.2016 - 04.2017
Server/Waitress/Cashier/Hostess
Padrinos 2
03.2016 - 06.2018
Housekeeper
Quality Inn and Suites
03.2015 - 07.2015
Crew Member, Cashier
McDonalds
05.2013 - 10.2013
Crew Member, Cashier
McDonalds
04.2012 - 09.2012
High School Diploma -
Wall High School
Associate of Science - Early Childhood Education
Post University