Alyssa Stallings
Henderson,NV
Summary
Dynamic and organized professional with a proven track record in a luxury and professional environment at MGM Grand Resorts International, excelling in customer relations and administrative efficiency. Skilled in customer satisfaction and time management, I enhanced customer satisfaction by streamlining front desk operations and implementing an efficient check-in process, ensuring a welcoming environment for all visitors.
Experienced with guest relations, ensuring warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly. Track record of maintaining high standard of service and fostering positive guest experiences.
Overview
5
5
years of professional experience
Work History
Host
YardHouse Darden Restaurants
Henderson, NV
06.2025 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Monitored seating area and checked restrooms regularly to keep spotless.
Pool Receptionist
MGM Grand Resorts International
Las Vegas, NV
06.2023 - 04.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
Cook's Assistant
Casey’s Food Truck
Boulder City, NV
08.2020 - 11.2020
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Maintained composure and work quality while under stress.
Education
Coronado High School
Henderson, NVBachelors Of Science - Business (Currently Enrolled)
University of Nevada, Las Vegas
Las Vegas, NVSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Greeting and seating guests
- Professional demeanor
- Customer service
- Team collaboration
- Multitasking proficiency
Timeline
Host
YardHouse Darden Restaurants
06.2025 - Current
Pool Receptionist
MGM Grand Resorts International
06.2023 - 04.2025
Cook's Assistant
Casey’s Food Truck
08.2020 - 11.2020
Coronado High School
Bachelors Of Science - Business (Currently Enrolled)
University of Nevada, Las Vegas