Alyssa Stambone
Lakeland,FL
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
11
11
years of professional experience
Work History
Supervisor/Shift Leader
Bds Mongolian Grill
Lakeland, FL
2018.01 - Current
- Tracked employee attendance records accurately and consistently enforced company policy related to tardiness or absenteeism.
- Prepared workstations with ingredients and tools to increase efficiency.
- Upheld company standards and compliance requirements for operations.
- Handled payroll processing for each shift including calculating tips earned by employees.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Provided exceptional customer service while leading by example.
- Scheduled staff shifts, considering peak times and individual availability.
Parking Lot Attendant
Disney Worldwide Services, Inc.
Celebration, Florida
2019.01 - 2020.01
- Greeted customers and opened car doors to enhance service.
- Monitored the flow of traffic in the parking lot.
- Enforced rules and regulations regarding parking lot usage.
- Provided customer service and information, answered questions and gave directions.
Server
Smokin aces steakhouse
Plant City, Florida
2015.08 - 2017.12
- Cleaned tables and chairs to prepare dining area for next customers.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Provided excellent customer service to ensure satisfaction.
- Explained menu items, describing ingredients and cooking methods upon request.
Cashier
Winndixie
2013.10 - 2014.11
- Welcomed customers, offering assistance to help find store items.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
GED -
GED
Lakeland, FL2016-09
Skills
- Team management
- Employee training
- Staff scheduling
- Motivational leadership
- Policy enforcement
- Strong verbal and written communication
- Staff engagement
- Positive attitude
- Safety processes and procedures
- Cash handling
- Professional appearance
- Flexible schedule
- Shift leadership
- Quality control assurance
- POS system operation
- Sales and upselling
Timeline
Parking Lot Attendant
Disney Worldwide Services, Inc.
2019.01 - 2020.01
Supervisor/Shift Leader
Bds Mongolian Grill
2018.01 - Current
Server
Smokin aces steakhouse
2015.08 - 2017.12
Cashier
Winndixie
2013.10 - 2014.11
GED -
GED