Alyssa Stefanell
Denver,CO
Summary
With a proven track record at Dragontree Spa, I excel in leadership and customer service, enhancing guest satisfaction and team productivity. My expertise includes effective team collaboration and a strong work ethic, significantly improving operational efficiency. Skilled in both interpersonal communication and meticulous project management, I drive success and foster positive environments.
Overview
10
10
years of professional experience
Work History
Lead Attendant
Dragontree Spa
05.2024 - Current
- Recommended and sold spa packages and memberships based on client's preferences and needs.
- Enhanced guest satisfaction by responding promptly to inquiries or concerns with professionalism and empathy.
- Managed front desk by answering phones, scheduling appointments, and greeting guests.
- Monitored temperatures and chemicals of hot tub and cold plunges to kill bacteria and maintain comfortable water temperatures.
- Trained new employees in best practices for customer service, cleanliness, and product knowledge within the spa environment.
- Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
Assistant Manager
Jersey Mike's Subs
07.2022 - 05.2024
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Server
Mellow Mushroom
02.2019 - 04.2022
- Outgoing, friendly demenor.
- Served food and beverages promptly with focused attention to customer needs.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Maximized table turnover rate by managing reservations and seating arrangements.
Richbuilt Construction
Richbuilt Properites
02.2020 - 02.2021
- Maintained detailed records of all project-related documentation, ensuring easy access for auditing purposes or future reference by stakeholders.
- Oversaw subcontractor selection process to ensure timely completion of tasks while maintaining high-quality standards.
- Communicated daily with vendors to keep project fully operational.
- Identified and resolved construction issues promptly to prevent delays.
- Tracked project costs and other financial metrics to maximize profitability.
Assistant Manager
Jersey Mikes
02.2015 - 01.2020
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Oversaw inventory management, ensuring adequate stock levels were maintained while minimizing excess inventory costs.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Licensed Massage Therapist - Massage
Denver Integrative Massage
Denver, CO03-2024
High School Diploma -
Creekside Highschool
Jacksonville, FL06-2016
Skills
- Strong leadership
- Strong Work Ethic
- Team Collaboration
- Friendly, Positive Attitude
- Customer Service
Timeline
Lead Attendant
Dragontree Spa
05.2024 - Current
Assistant Manager
Jersey Mike's Subs
07.2022 - 05.2024
Richbuilt Construction
Richbuilt Properites
02.2020 - 02.2021
Server
Mellow Mushroom
02.2019 - 04.2022
Assistant Manager
Jersey Mikes
02.2015 - 01.2020
Licensed Massage Therapist - Massage
Denver Integrative Massage
High School Diploma -
Creekside Highschool
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