Marwan Karadsheh
Caledonia
Summary
Dynamic Lead Attendant with a proven track record at Mediterranean Island, excelling in guest relations and quality assurance. Demonstrated strong leadership and problem-solving skills, enhancing customer satisfaction and repeat business. Trained teams for peak performance, significantly reducing operational waste. Expert in cash handling and safety protocols, ensuring seamless and efficient operations.
Overview
24
24
years of professional experience
Work History
Lead Attendant
Mediterranean Island
01.2001 - 02.2025
- Resolved guest complaints promptly, fostering positive relationships and repeat business.
- Established rapport with guests through friendly interactions, creating loyal customers who returned frequently.
- Conducted regular safety inspections of facility equipment, maintaining optimal functionality at all times.
- Implemented inventory control measures to reduce waste and streamline operations.
- Coordinated with other departments to ensure seamless operation across all aspects of the business.
- Provided exceptional guest service through attentive communication and timely assistance with requests.
- Oversaw daily cash handling procedures, safeguarding company assets and reducing discrepancies in financial records.
- Trained new attendants on company policies and procedures, resulting in improved team performance.
- Enhanced customer satisfaction by providing efficient and courteous service to all guests.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Greeted customers and offered them assistance.
- Assisted customers with finding items and storing belongings.
- Managed check-in and check-out process of items.
Education
Cosmetology - Cosmetology
Vogue Beauty School
Chicago, IL06.1975
Skills
- Effective delegation
- Strong leadership
- Strong work ethic
- Initiative and Self-motivation
- Guest relations
- Quality assurance
- Cleaning procedures
- Cash handling experience
- Teamwork
- Customer service
- Problem-solving
Languages
Arabic
Timeline
Lead Attendant
Mediterranean Island
01.2001 - 02.2025
Cosmetology - Cosmetology
Vogue Beauty School
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