Keisha Powell
Memphis,TN
Summary
Dynamic Lead Attendant at Methodist Hospital with a strong work ethic and proven leadership skills. Enhanced patient satisfaction through effective complaint resolution and safety compliance. Implemented workflow improvements, boosting service efficiency and fostering teamwork. Committed to maintaining high standards in customer service and operational excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Lead Attendant
Methodist Hospital
Memphis, TN
05.2011 - Current
- Supervised daily operations to ensure optimal patient care and satisfaction.
- Trained and mentored junior attendants on best practices and safety protocols.
- Implemented workflow improvements, enhancing efficiency of patient service delivery.
- Collaborated with healthcare teams to coordinate patient activities and services effectively.
- Monitored compliance with hospital policies, ensuring adherence to safety standards.
- Resolved patient concerns promptly, fostering a supportive environment for care.
- Conducted regular inventory assessments to maintain adequate supplies for operations.
- Assisted in developing training materials for staff orientation and ongoing education.
- Enhanced customer satisfaction by providing efficient and courteous service to all guests.
- Conducted regular safety inspections of facility equipment, maintaining optimal functionality at all times.
- Maintained a clean and organized work area, ensuring a safe environment for both staff and customers.
- Mentored junior staff members on best practices in customer service, enhancing the overall quality of support provided.
- Participated in team meetings to discuss areas of improvement, contributing valuable feedback for ongoing success.
- Trained new attendants on company policies and procedures, resulting in improved team performance.
- Handled escalated issues professionally by negotiating resolutions that satisfied both the customer''s concerns as well as the business interests.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Performed daily inspections, checking for adequate stock supplies and proper equipment functionality.
Education
High School Diploma -
Northside High
Memphis, TNSkills
- Effective delegation
- Policy enforcement
- Strong leadership
- Strong work ethic
- Safety awareness
- Cleaning procedures
- Initiative and Self-motivation
- Housekeeping
- Infection control
- Safety
- Personal protection equipment (PPE)
- Guest relations
- Incident reporting
- Complaint resolution
- Record keeping
- Quality assurance
- Multi-line phone system
- Supply restocking
- Rules compliance
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Cleaning and sanitation
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Decision-making
- Guest services
- Customer interaction
- Inventory and supply
- Team building
- Self motivation
- Interpersonal skills
- Analytical thinking
- Professionalism
- Client confidentiality
- Time management abilities
- Written communication
Certification
Business communication. Medical terminology and icd-9 coding.
Timeline
Lead Attendant
Methodist Hospital
05.2011 - Current
High School Diploma -
Northside High