Alyssa Stout
Big Rapids
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on drivering successful procceses to meet all company standards. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and mentoring.
Overview
13
13
years of professional experience
2015
2015
years of post-secondary education
Work History
Stocking 1 Team lead
Walmart
Big Rapids
10.2023 - Current
- Supervised daily operations and maintained team productivity standards.
- Trained new employees on company policies and processes.
- Developed current and new associates through changes to processes and responsibilities.
- Drive consistency through reports
Homelines Associate
Walmart
Big Rapids
08.2022 - 10.2023
- Assisted customers with product inquiries and provided knowledgeable recommendations.
- Managed inventory levels by executing processes
- Collaborated with team members to maintain a clean and organized sales floor.
Meat and produce Team Lead
Walmart
Comstock Park
04.2022 - 08.2022
- Supervised produce and meat departments operations and ensured product quality standards.
- Trained and mentored team members on best practices for inventory management.
- Managed daily product displays to enhance customer availability and appeal.
Meat and produce associate
Walmart
Big Rapids
02.2022 - 04.2022
- Organized produce displays to ensure freshness and visual appeal.
- Assisted customers in selecting high-quality fruits and vegetables.
- Monitored inventory levels and restocked produce as needed.
Overnight stocking Team Lead
Walmart
Big Rapids
12.2020 - 01.2022
- Led daily operations, ensuring team adherence to store policies and processes.
- Managed inventory levels, coordinating restocking and product placement.
- Trained new associates on processes
- Delegated daily tasks to team members to optimize group productivity.
Cashier
Walmart
Big Rapids
06.2020 - 12.2020
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with product inquiries and provided friendly service.
- Maintained cleanliness and organization of checkout area throughout shifts.
- Operated as self checkout host assisting multiple customers at once to ensure a quality customer service for all
Subway sandwich artist
Subway
Big Rapids
05.2019 - 06.2020
- Prepared fresh sandwiches according to customer specifications and preferences.
- Maintained cleanliness and organization of the sandwich preparation area.
General manager
Hampton Inn By Hilton
Big Rapids
08.2016 - 02.2018
- Oversaw daily hotel operations and ensured exceptional guest service standards.
- Managed staff recruitment, training, and performance evaluations for team members.
- Developed and implemented strategies to enhance guest satisfaction and loyalty.
- Helped manage design and construction of property.
- Hired and developed staff for all departments for the grand opening of the property
- Established relationships with local vendors to secure quality supplies and services.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Assistant Manager
Country Inns & Suites
Big Rapids
09.2014 - 06.2017
- Assisted in managing daily hotel operations and staff schedules.
- Coordinated guest services to ensure a positive stay experience.
- Trained new team members on standard operating procedures and customer service.
- Resolved guest complaints promptly to uphold brand reputation and satisfaction.
- Coordinated with other departments to ensure smooth flow of operations.
Night Auditor/Front Desk Receptionist
Country Inns & Suites
Big Rapids
04.2013 - 09.2014
- Managed front desk operations during night shifts.
- Processed guest check-ins and check-outs efficiently.
- Managed nightly accounting processes and balanced financial reports.
- Resolved guest inquiries and complaints with professionalism and care.
Housekeeper
Quality Inn
Big Rapids
03.2012 - 04.2013
- Maintained cleanliness of guest rooms and common areas throughout the hotel.
- Inspected rooms for quality and ensured proper supplies were stocked.
- Operated cleaning equipment and used appropriate chemicals safely.
- Trained new staff on housekeeping procedures and best practices.
Education
Certification - Sales Training
Hilton Honors
11.2017 - 11.2017
English
Ferris State University
Big Rapids, MI 09.2011 - 12.2014
Reed City High School
Reed City, MISkills
- Team leadership
- Employee training
- Inventory management
- Process improvement
- Customer service
- Effective communication
- Attention to detail
- Coaching and mentoring
Timeline
Stocking 1 Team lead
Walmart
10.2023 - Current
Homelines Associate
Walmart
08.2022 - 10.2023
Meat and produce Team Lead
Walmart
04.2022 - 08.2022
Meat and produce associate
Walmart
02.2022 - 04.2022
Overnight stocking Team Lead
Walmart
12.2020 - 01.2022
Cashier
Walmart
06.2020 - 12.2020
Subway sandwich artist
Subway
05.2019 - 06.2020
Certification - Sales Training
Hilton Honors
11.2017 - 11.2017
General manager
Hampton Inn By Hilton
08.2016 - 02.2018
Assistant Manager
Country Inns & Suites
09.2014 - 06.2017
Night Auditor/Front Desk Receptionist
Country Inns & Suites
04.2013 - 09.2014
Housekeeper
Quality Inn
03.2012 - 04.2013
English
Ferris State University
09.2011 - 12.2014
Reed City High School