Alyssa Sullivan
Woodstock,GA
Summary
Skilled professional offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations.
Overview
18
18
years of professional experience
Work History
Server/Bartender
Outback Steakhouse
Roswell, GA
08.2011 - Current
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Developed good working relationships with fellow employees through effective communication.
Retail Sales Associate
A&M Clothing
Sylacauga, AL
08.2006 - 05.2009
- Assisted customers with finding the right product for their needs.
- Stocked shelves with merchandise according to company standards.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Offered suggestions for additional items that may be of interest to customers.
- Created price tags and merchandise signs for new items.
Education
High School Diploma -
Sylacauga High School
Sylacauga, AL05-2009
Some College (No Degree) - Nursing
Jacksonville State University
Jacksonville, ALSkills
- Order delivery practices
- Table Bussing
- Order Management
- Supply Restocking
- Team member support
- Beverage Preparation
- Guest Engagement
- Point of sale operation
- Server training
- Exceptional customer service
- Cash Handling
- Strong Work Ethic
- Item promotion
- Positive and professional
- Effective customer upselling
- Menu knowledge
Accomplishments
- Employee of the month within the first three months of work
- Winner of Gift Card Sales Contest several times
- Worked and Promoted 10 years of Breast Cancer Awareness Fundraiser Events
- several team wins of highest percentage of liquor, beer, wine sales in the region
References
References available upon request.
Timeline
Server/Bartender
Outback Steakhouse
08.2011 - Current
Retail Sales Associate
A&M Clothing
08.2006 - 05.2009
High School Diploma -
Sylacauga High School
Some College (No Degree) - Nursing
Jacksonville State University