Alyssa Surrett
Birmingham,Al
Summary
Hardworking and dependable candidate with extensive experience in the hospitality sector, excelling as an organized bartender and server in fast-paced environments. Successful at managing multiple priorities with a positive attitude to effectively advertise a range of products and services across multiple social media platforms. Proficient in developing strong customer relationships, utilizing trending topics for promotional strategies, and enhancing brand visibility to drive conversions. I am eager to secure a position that allows me to apply my skills in hospitality and marketing, while also demonstrating my readiness to take on added responsibilities to meet company goals.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Social Media Marketing Intern
Twin Peaks Restaurants
08.2023 - Current
- Assist in content creation for the company's social media pages
- Generate innovative campaign concepts through brainstorming sessions
- Monitor various social media platforms such as Facebook, Instagram, and Twitter
- Understand the overall concept of the company, including the brand, customer, product goals, and all other aspects of service
- Interacted with customers by phone, email, or in-person to provide information
- Analyzed problems and worked with teams to develop solutions
- Collaborated with the management team to develop effective strategies for enhancing customer experience on social platforms and improve internal processes
Bartender/Server
Twin Peaks Restaurants
06.2022 - Current
- Provided exemplary service to customers by answering questions, assessing guest's needs and preferences, and making recommendations to nuture excellent guest experience
- Served high customer volumes during special events, nights, and weekends
- Checked customers identification before preparing alcoholic beverages
- Comply with all food and beverage regulations
- Interacted with guests and cultivated warm relationships with regular customers
- Resolved customer complaints promptly and professionally to maintain a positive reputation
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Ensure precise handling of cash drawers to effectively finalize guest transactions
Education
Bachelor of Science - Marketing
Jacksonville State University
Jacksonville, Al05.2024
Skills
- Brand Development
- Client Relationships
- Creativity
- Customer Service
- Microsoft Office
- Multitasking
- Networking
- Problem Solving
- Social Media
- Teamwork and Collaboration
- Time Management
- Verbal Communication
Certification
- SEO Certified
- Google Ads Display Certified
- AI-Powered Performance Ads Certified
Timeline
Social Media Marketing Intern
Twin Peaks Restaurants
08.2023 - Current
Bartender/Server
Twin Peaks Restaurants
06.2022 - Current
Bachelor of Science - Marketing
Jacksonville State University