Alyssa Szaflarski
Marengo,IL
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
5
5
years of professional experience
Work History
Assistant Permit Manager
INTREN
11.2023 - Current
- Streamlined the permit application process by implementing efficient systems and procedures.
- Improved turnaround times for permit approvals with effective communication and coordination with Village's and Counties.
- Developed comprehensive training materials for new team members to ensure consistent service delivery.
- Assisted project coordinators in understanding requirements while guiding them through each step of the permitting process.
- Maintained detailed records of all permits submitted and issued ensuring accessibility and transparency when needed for reviews or inspections.
- Processed payments for permit fees.
Project Coordinator
INTREN
11.2019 - 11.2023
- Enhanced project efficiency by streamlining processes and implementing innovative solutions.
- Submit / Track / Follow-up on permit status as required.
- Track / Scan / Submit As-Builts to customer.
- Set-up project folders/work packets.
- Data entry of project information into multiple systems as required.
- Call and / or enter locates.
- Create and maintain permit submittal log.
- Follow-up with Village's and Counties to obtain permits.
- Call and set up outages with Customers.
Service Dispatcher/Project Coordinator
High Wire Networks
10.2018 - 11.2019
- Created tickets, outsourced tickets to Field Engineers, monitored the deployments on a daily basis to ensure ticket completion and customer satisfactions.
- Enhanced customer satisfaction by efficiently coordinating service appointments and dispatching technicians.
- Streamlined communication between customers and technicians for timely service delivery.
- Completed ticket processing once deployment was verified and ensured field engineer received compensation.
Education
High School Diploma -
Huntley High School
Huntley, IL 05.2010
Skills
- Permit Compliance Monitoring
- Organizational Skills
- Customer Service
- Permit Application Preparation
- Time Management
- Office Management
Timeline
Assistant Permit Manager
INTREN
11.2023 - Current
Project Coordinator
INTREN
11.2019 - 11.2023
Service Dispatcher/Project Coordinator
High Wire Networks
10.2018 - 11.2019
High School Diploma -
Huntley High School
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