ALYSSA TAI CHONG
Brooklyn,NY
Summary
Confident Student passionate about learning new skills. Ambitious and driven individual ready and willing to work hard and learn from professionals. Brings outstanding computer and communication skills.
Overview
5
5
years of professional experience
Work History
Baker
Home Business
, NY
01.2024 - Current
- Operated ovens and other equipment to bake products according to established recipes.
- Decorated cakes with icing, sprinkles and other edible decorations.
- Placed orders for additional supplies when necessary based on production needs.
- Followed food safety guidelines while preparing all food items.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Scheduling Coordinator
Extended Home Care Services
Brooklyn, NY
09.2023 - 08.2024
- Developed strong working relationships with management and executive team through effective scheduling and communication skills
- Resolved customer inquiries regarding schedule changes or availability of services and products.
- Collaborated with other departments to coordinate resources when necessary.
- Utilized MS Office and Excel to analyze data and create spreadsheets.
Wellness Coordinator
Girling Home Health
Brooklyn, NY
08.2023 - 09.2023
- Created and maintained records of client care, condition, progress and concerns.
- Developed and maintained relationships with clients through effective communication on the phone.
- Identified opportunities for improvement in processes related to outbound calls.
- Analyzed customer feedback regarding products and services in order to make recommendations for improvements that could be made in future offerings.
- Resolved customer complaints promptly and efficiently while ensuring customer satisfaction at all times.
Barista Trainer
STARBUCKS COFFEE COMPANY
Brooklyn, NY
05.2020 - 07.2023
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Adhered to health department regulations concerning sanitation standards.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Education
GED -
Midwood High School
Brooklyn, NY06.2017
Associates - Biology
Brooklyn College of The City University of New York
Brooklyn, NYSkills
- Statistical Analysis
- Strong Work Ethic
- Problem-Solving
- Teamwork and Collaboration
- Customer Service and Support
- Effective Multitasking
- Strong Communication Skills
- Pastry skills
- Decorating skills
- Sales proficiency
Timeline
Baker
Home Business
01.2024 - Current
Scheduling Coordinator
Extended Home Care Services
09.2023 - 08.2024
Wellness Coordinator
Girling Home Health
08.2023 - 09.2023
Barista Trainer
STARBUCKS COFFEE COMPANY
05.2020 - 07.2023
GED -
Midwood High School
Associates - Biology
Brooklyn College of The City University of New York
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