Alyssa Tanakeyowma
Chandler,AZ
Summary
Motivated and detail-oriented cardiac sonography student with a solid foundation in cardiac anatomy, physiology, and ultrasound imaging principles. Proficient in performing echocardiographic procedures under supervision, including 2D, M-mode, and Doppler imaging techniques. Eager to apply classroom knowledge and lab experience in a hands-on externship to enhance diagnostic and technical expertise in echocardiography.
Overview
9
9
years of professional experience
Work History
Front Office Lead
Gilbert Cardiology
06.2021 - 06.2025
- Oversaw front office operations, ensuring streamlined patient check-in and check-out processes.
- Trained and mentored team members on customer service standards and operational efficiency.
- Implemented new procedures that improved communication between departments, and enhanced patient satisfaction.
- Ensured compliance with all relevant regulations by staying up to date on all compliance regulations.
Call Center Customer Service Representative
PayPal
04.2019 - 05.2021
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Answered up to 60-80 incoming calls in busy, fast-paced global call center.
- Entered customer interaction details in Compass to track requests, document problems and record solutions offered in disputes setting
Customer Service Representative
Safelite Group Inc.
10.2016 - 03.2019
- Answered 10 inbound calls per Hour from existing policyholders needing to file claims on car accident,home accidents, and windshield replacement.
- Coordinated appointments with auto shop teammates to carry out customer requests.
- Memorized company products and services to answer customer questions quickly and capitalize on upsell opportunities.
Education
High School Diploma -
Chandler High School
Chandler, AZ05.2017
Associate of Arts -
Chandler Gilbert Community College
Chandler, AZ05-2021
Cardiac Sonographer - Cardiac
Arizona Heart Foundation School of Ultrasound
Phoenix, AZ07-2026
Skills
- Appointment Setting
- Willingness to Learn
- Insurance Knowledge
- Computer Knowledge
- Front office management
- Image Optimization and Acquisition
- Understanding of Cardiac Pathologies
Timeline
Front Office Lead
Gilbert Cardiology
06.2021 - 06.2025
Call Center Customer Service Representative
PayPal
04.2019 - 05.2021
Customer Service Representative
Safelite Group Inc.
10.2016 - 03.2019
High School Diploma -
Chandler High School
Associate of Arts -
Chandler Gilbert Community College
Cardiac Sonographer - Cardiac
Arizona Heart Foundation School of Ultrasound