ALYSSA TARANGO
Bank of America
6
years of professional experience
Work History
Client Service Representative
4 Months- Maintained and strengthened customer relationships to maximize customer retention and satisfaction.
- Reviewed and updated credit bureau reports to ensure accurate reporting in line with regulatory standards.
- Collaborated with employees across departments to address customer needs and provide solutions via Microsoft Teams while on live calls.
- Assisted approximately 80 customers daily with account management, including transactions, payments, credits, and information updates.
Administrative NCO
10 Months- Provided critical administrative leadership as the primary point of contact during a combat deployment, supporting mission readiness, personnel management, and compliance for a joint force of 90+ military and civilian members.
- Streamlined process of onboarding and offboarding of personnel to improve efficiency and compliance.
- Processed personnel actions, awards, evaluations, leave packets, and official correspondence with 100% timeliness.
- Prepared and delivered daily, weekly, and monthly briefs to senior leadership, supporting informed decision making.
- Created and maintained digital and physical filing systems in compliance with DoD administrative regulations.
- Coordinated support for training, travel, supply requisitions, and ceremonies.
- Trained service members on administrative procedures, fostering consistency and professional development.
- Maintained accountability and confidentiality of sensitive documents, safeguarding classified and personnel records.
Customer Service Representative
2 Years 9 Months- Maintained accurate personnel and customer records while ensuring data integrity across multiple information systems.
- Reviewed documentation for completeness and resolved discrepancies prior to processing requests.
- Coordinated with multiple departments to obtain required documentation and ensure timely processing.
- Managed customer inquiries, providing accurate information on product availability, pricing, and order status.
- Processed purchase orders, vouchers, and special program requests, ensuring timely and accurate fulfillment.
- Directed emails and communications to appropriate departments across four office branches, streamlining workflow.
- Authorized and coordinated requests for complimentary products in alignment with company policies.
Customer Service Representative
10 Months- Initiated and responded to 50+ emails daily to establish conversations and verify product information and pricing.
- Scheduled appointments and coordinated vehicle transport to ensure timely service delivery.
- Created, processed, and fulfilled sales orders and invoices, documenting services provided accurately.
- Addressed customer concerns and inquiries promptly, maintaining positive relationships.
- Oversaw technician workflow and project progress to support productivity and operational efficiency.
Skills
Professional and Courteous Telephone Communication
Time and Priority Management
Relationship and Account Management
Personnel Accountability
Sensitive Records Management
Financial Records Oversight and Account Resolution
Employee Training
Onboarding and Mentoring
Account and Records Management
HR Compliance and Policy Adherence
Timeline
Client Service Representative
Bank of America
04.2026 - CurrentRead More
Administrative NCO
Combined Joint Task Force – Horn of Africa
11.2024 - 09.2025Read More
Customer Service Representative
Hayward Industries
12.2021 - 09.2024Read More
Customer Service Representative
Gruber Motor Company
02.2021 - 12.2021Read More