SHAQUITE PEOPLES
Ennis,TX
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CLIENT SERVICE REPRESENTATIVE
QUEST DIAGNOSTICS
02.2021 - 07.2023
- Handle all inbound customer contacts received by telephone, electronically, and in writing regarding reporting of patient results, inquiries of tests and services, concerns of service failures, and other duties to provide superior service
- You are reporting laboratory results to clients and patients.
PATIENT CARE COORDINATOR
THE PILL CLUB
05.2018 - 06.2020
- I have reviewed the patient's questionnaire to ensure completeness and follow up with the patient for any additional information
- Provided accurate information about PC healthcare services; referred consultation questions to our specialist team members
- Determined insurance eligibility for relevant services also corresponds to the patient's request via SMS/Email on time
- Provide Exceptional customer service to each patient.
SUBROGATION SPECIALIST
ALLSTATE INSURANCE
04.2016 - 03.2018
- I assisted in the recovery of overpayments for duplicate coverage and no-fault claims
- Identifies legal liability and pursues, negotiates, and settles subrogation collection
- Researched paid claims, answered inquiries, and coordinated with other departments, insurance adjusters, attorneys, and members
- I interacted with policyholders, claimants, witnesses, and underwriters to recommend and document the necessary information to close a file
- Collected information as needed to determine when an on-site investigation is necessary.
CLAIM ASSOCIATE-IL
STATE FARM INSURANCE
02.2013 - 03.2015
- I interviewed claimants, medical specialists, and employers to determine pertinent claim information
- I attended anti-fraud training, conferences, client SIU training, and industry seminars
- Conducted interviews, gathered detailed information, and completed field investigations
- Identified and collected evidence and determined its value to specific claims.
Education
ENVIRONMENTAL HEALTH AND SAFETY -
TEXAS STATE TECHNICAL COLLEGE-WACO
Certificate - Health Information Technology- Medical Billing And
CCI Training Center, Inc. - Arlington
Arlington, TX01.2017
HIGH SCHOOL DIPLOMA - Recommended Studies
UNIVERSITY HIGH SCHOOL
Waco, TX06.2003
Skills
- Communication Skills
- Customer Service Skills
- Data Entry
- Claims Adjusting
- Liability determination
- Customer Support
- Payment Processing
- Customer Focus
- Call center experience
- Follow-up skills
- Client Relations
- File Management
- System Documentation
- Meeting deadlines
- Order Processing
- Complaint Handling
- Client Support
- Service Recommendations
- Outbound Calling
- Provider Relations
- Customer Service
- Teamwork and Collaboration
- Administrative and Office Support
- Microsoft Office
- MS Office
- Computer Skills
- Complaint resolution
- Customer Relationship Management (CRM)
- Document and Records Management
- Calm and Professional Under Pressure
- Calm Under Pressure
- Multi-line phone talent
- Understanding Customer Needs
- Customer Relations
- Remote Office Availability
- Professional telephone demeanor
- Billing Adjustments and Refunds
- Report Preparation
- Relationship Building
- Product Knowledge
- Customer Data Confidentiality
- Medical terminology knowledge
- Call Center Operations
- Problem Resolution
- Quality Assurance Controls
- Office equipment proficiency
- Work Prioritization
- Multi-Line Phone Systems
- Call Documentation
- Policies and Procedures Adherence
- Materials Transport
- Customer Retention Strategies
- Order documentation
- 35-40 wpm Typing Speed
Certification
- State Farm Auto
- State Farm Property & Estimatics
- Flood
- NICTA Instructional Document
- HIPAA Privacy and Security Basic
- Adjuster License, Texas Resident State, Texas, Florida, Michigan, Louisiana
Timeline
CLIENT SERVICE REPRESENTATIVE
QUEST DIAGNOSTICS
02.2021 - 07.2023
PATIENT CARE COORDINATOR
THE PILL CLUB
05.2018 - 06.2020
SUBROGATION SPECIALIST
ALLSTATE INSURANCE
04.2016 - 03.2018
CLAIM ASSOCIATE-IL
STATE FARM INSURANCE
02.2013 - 03.2015
ENVIRONMENTAL HEALTH AND SAFETY -
TEXAS STATE TECHNICAL COLLEGE-WACO
Certificate - Health Information Technology- Medical Billing And
CCI Training Center, Inc. - Arlington
HIGH SCHOOL DIPLOMA - Recommended Studies
UNIVERSITY HIGH SCHOOL
Similar Profiles
Meaghan StirnaMeaghan Stirna
Oncology Account Executive at Quest Diagnostics/AmeriPath DiagnosticsOncology Account Executive at Quest Diagnostics/AmeriPath Diagnostics
Karolina SyabaKarolina Syaba
Certified Phlebotomy Technician at Quest DiagnosticsCertified Phlebotomy Technician at Quest Diagnostics
Daniel SaadiDaniel Saadi
Lab Assistant at Quest DiagnosticsLab Assistant at Quest Diagnostics
Jade WasylenkoJade Wasylenko
Health Care Provider Account Manager at Quest DiagnosticsHealth Care Provider Account Manager at Quest Diagnostics
Jeannette TranJeannette Tran
Dialysis Clinical Specialist at US Renal CareDialysis Clinical Specialist at US Renal Care