Kay Burrell
Gulfport,MS
Summary
Goal-Oriented Multi-tasked Retail and Office assistant Motivated Client Service Representative with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible and computer-savvy. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Client Service Representative
Global Financial Aid Services
Gulfport, MS
01.2024 - 03.2024
- Ihelp client through phone, email and chat
- Answer data information for client change and update information
Customer Service/Sales
Tribles Inc
Gulfport, MS
03.2023 - 12.2023
- Multitask, handle customer requests, place orders for customers as needed
- Clean and stock
- Input new items into AS 400 system
- Handle emails and customer transactions and transfers
Cashier/Customer Service
Robinwood/ TCB
Saucier, MS
01.2021 - 02.2023
- Responsible for processing cash, debit, credit, and check transactions using a register and other point of sale equipment
- Assist customers in making daily transactions
- Handled high volume customer requests and traffic
- Managed and solved stressful problems quickly and friendly
Laundry Tech
Five Rivers Medical Center
Pocahontas, AR
03.2020 - 10.2020
- Sorted, washed, dried, and folded medical linens
- Take account for what linen goes where and how much each departments needs and receives daily
- Over seen entire laundry tasks and stock
Education
Associate of Applied Science - Data Analysis
Mississippi Gulf Coast Community College
true12-2024
High school diploma - High School
Sebastopol Attendance Center
Sebastopol, MS05.2010
Skills
- Retail Sales
- Classroom Management
- Time management (2 years)
- Social work
- Windows
- Communication Skills
- Organizational Skills
- Math
- Cash handling
- IOS
- QuickBooks
- Restaurant experience
- Computer Networking
- Research
- Android
- Operating Systems
- Leadership
- Java
- Microsoft Office
- Customer service
- Microsoft Excel
- Microsoft Word
- Phone etiquette
- Administrative experience
- Organizational skills
- Communication skills
- Office experience
- Typing
- Front desk
- Human resources
- MySQL
- Data entry
- Accounts payable
- Operating systems
- Software troubleshooting
- Computer skills
- Analysis skills
- Budgeting
- Sales
- Data analysis skills
- Employee relations
- Public relations
- English
- SQL
- Supervising experience
- Payment Processing
- Follow-up skills
- Order Processing
- Complaint Handling
- Databases
- XML
- SAS
- JavaScript
- Data analytics
- Proofreading
- Serving
- Cooking
- Upselling
Certification
Driver's License
Assessments
- Sales skills, Proficient, 02/01/22, Influencing and negotiating with customers
- Cleaner fit, Proficient, 04/01/22, Measures the traits that are important for successful cleaners
- Retail customer service, Proficient, 02/01/22, Responding to customer situations in a retail setting
- Work style: Reliability, Proficient, 04/01/22, Tendency to be reliable, dependable, and act with integrity at work
- Administrative assistant/receptionist, Completed, 01/01/22, Using basic scheduling and organizational skills in an office setting
- Work motivation, Proficient, 03/01/22, Level of motivation and discipline applied toward work
Affiliations
- Exercise regularly
- Family orientated
- Enjoy listening to music to unwind
Timeline
Client Service Representative
Global Financial Aid Services
01.2024 - 03.2024
Customer Service/Sales
Tribles Inc
03.2023 - 12.2023
Cashier/Customer Service
Robinwood/ TCB
01.2021 - 02.2023
Laundry Tech
Five Rivers Medical Center
03.2020 - 10.2020
Associate of Applied Science - Data Analysis
Mississippi Gulf Coast Community College
High school diploma - High School
Sebastopol Attendance Center
Driver's License
Similar Profiles
Marie ThomasMarie Thomas
Financial Aid Consultant at Financial Aid ServicesFinancial Aid Consultant at Financial Aid Services
Kylie PruittKylie Pruitt
Financial Aid Consultant at Financial Aid ServicesFinancial Aid Consultant at Financial Aid Services
Ja Kiya SpiveyJa Kiya Spivey
Student Worker at Campus 411 Financial Aid & Enrollment ServicesStudent Worker at Campus 411 Financial Aid & Enrollment Services