Alyssa Terrell
Paris,TX
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Medical Debt Collector
AvanteUSA.com
Paris, TX
03.2022 - 01.2023
- Researched billing errors and discrepancies to initiate corrective action.
- Processed billing calls and answered questions from patients and third-party carriers.
- Maintained accurate records of customer accounts, payments and payment plans.
- Developed rapport with patients through professional yet empathetic communication, resulting in higher willingness to cooperate during the collections process.
Sales Associate
Cato Fashions
Paris, TX
04.2021 - 03.2022
- Generated new sales leads to achieve and exceed monthly sales goals.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
01.2017
Skills
- Goal-oriented mindset
- Aging reports analysis
- Fair Debt Collections Practices
- Decision-Making
- Credit and collections
- Managing Delinquent Accounts
- Clear Communication
- Strong negotiation skills
- Assertiveness
- Attention to Detail
- Scheduling
- Contract Development
- Call center experience
Languages
English
Full Professional
Timeline
Medical Debt Collector - AvanteUSA.com
03.2022 - 01.2023
Sales Associate - Cato Fashions
04.2021 - 03.2022
Paris Independent School District - High School Diploma,