Jessica Latourney

• Corrected, completed and processed claims for multiple payer codes.
• Processed billing calls and answered questions from patients and third-party carriers.
• Assisted in reconciling deposit and patient collections.
• Logged charges and payments within Software.
• Worked closely with insurance companies to verify coverage details, coordinate benefits, and secure prompt payment for outstanding medical debts.
• Enhanced team productivity by conducting regular training sessions on new industry regulations, compliance, and best practices in medical debt collection.
• Maximized collections success rate by actively monitoring high-risk accounts and promptly escalating them when necessary.
• Increased successful debt collections by implementing effective communication and negotiation strategies with patients.
• Reduced account delinquencies through diligent follow-up on past due accounts and negotiating feasible repayment options tailored to individual financial situations.
• Provided exceptional customer service during the debt collection process by addressing patient concerns, answering questions, and offering support in finding viable financial solutions.

Delivered excellent customer service by greeting and assisting each and every customer. Addressed customer inquiries and resolved complaints. Designed and implemented customer satisfaction metrics. Restocked inventory when shipment was received. Directed and supervised employees engaged in sales, inventory taking and reconciling cash receipts. Determined staff promotion and demotion when necessary.

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
• Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.

• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Maintained positive relationships through prompt resolution of complex issues.
• Increased client satisfaction by building strong relationships and addressing their needs promptly.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Rotated merchandise and displays to feature new products and promotions.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Approved regular payroll submissions for employees.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.