Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alyssa Torres

Hampton,GA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Lead Front Office/ Billing

Eagles Landing OBGYN
Stockbridge, USA
08.2025 - Current
  • Manage patient accounts and medical collections
  • Contacted patients to resolve outstanding balances and promote timely payments
  • Set up payment plans and process payments
  • Check patients in and out at the front desk
  • Verify insurance coverage and patient information
  • Answer phones and assist with patient questions
  • Managed billing and account inquiries to enhance patient satisfaction and clarity
  • Document account activity and patient
  • Facilitated discussions with creditors to negotiate favorable debt settlements

Lead Guest Services Representative

Holiday Inn Express
Stockbridge, USA
03.2025 - 08.2025
  • Managed guest check-ins and check-outs, ensuring seamless arrival and departure experiences
  • Handled reservations, inquiries, and complaints, fostering positive guest interactions
  • Maintained accurate payment records and supported guests via phone and email, enhancing service reliability

Lead Guest Service Agent

Holiday Inn Express
Griffin, USA
02.2021 - 03.2025
  • Trained front desk staff, facilitating smooth onboarding in OPERA PMS
  • Resolved guest issues promptly, maintaining a positive experience
  • Trained new front desk staff and onboarded them in OPERA PMS
  • Handled incoming calls and emails to assist customers with inquiries

Education

Bachelor’s Degree - Business Marketing

Clayton State University
Morrow, GA

High School Diploma -

Stockbridge High School
Stockbridge, GA

Skills

  • Medical Billing
  • Billing & Payment
  • Payment Processing
  • Electronic Health Records
  • Customer Account Support
  • Front Desk Operations
  • Telephone and email support
  • Customer Service
  • Data Management
  • Problem Solving
  • Conflict Resolution

Timeline

Lead Front Office/ Billing

Eagles Landing OBGYN
08.2025 - Current

Lead Guest Services Representative

Holiday Inn Express
03.2025 - 08.2025

Lead Guest Service Agent

Holiday Inn Express
02.2021 - 03.2025

Bachelor’s Degree - Business Marketing

Clayton State University

High School Diploma -

Stockbridge High School

Similar Profiles

  • Casey SpurlinCasey Spurlin

    Office Manager/ Licensed CCPA/ Medical Billing & Coding / Front Desk Admin at Align to Shine ChiropracticOffice Manager/ Licensed CCPA/ Medical Billing & Coding / Front Desk Admin at Align to Shine Chiropractic

  • Emily BelangerEmily Belanger

    Office Manager/ Billing Lead at Simply Teens OutpatientOffice Manager/ Billing Lead at Simply Teens Outpatient

  • Kelsey McCullumKelsey McCullum

    Front Office Lead/Medical Biller at Buckhead Internal MedicineFront Office Lead/Medical Biller at Buckhead Internal Medicine

  • Crystal DodgeCrystal Dodge

    Authorization Team Lead/Front Office Supervisor at Vascular Institute of VirginiaAuthorization Team Lead/Front Office Supervisor at Vascular Institute of Virginia

CREATE PROFILE
Alyssa Torres