Alyssa Trevino
Vacaville,CA
Summary
Detail-oriented professional skilled in high-volume customer interactions and administrative processes. Strengths include data management, scheduling, and problem resolution, contributing to seamless operations. Dedicated to fostering customer relationships and supporting organizational missions through effective communication and service.
Overview
5
5
years of professional experience
Work History
Customer Care Agent
Tandem Properties
Davis, USA
02.2025 - Current
- Primary point of contact for all leasing needs, conducting property tours, and communicating leasing information to prospective residents.
- Prepare, send, and process lease agreements and related documentation with accuracy and attention to detail.
- Manage high-volume phone, email, text, and in-person inquiries while maintaining accuracy and professionalism.
- Complete administrative tasks including data entry, tracking, documentation, scheduling, record management, and client correspondence.
Sales Associate
Cost Plus World Market
Vacaville, USA
07.2022 - 03.2025
- Build Customer relationships through meaningful interactions that encourage loyalty and retention.
- Resolve customer concerns with professionalism, empathy, and composure.
Sales Associate
Plato's Closet
Vacaville, USA
02.2021 - 07.2022
- Facilitated daily operations in fast-paced retail environment to ensure smooth customer experiences.
Education
Bachelor's - Sociology
California State University, San Marcos
San Marcos, CA12-2026
Associate of Arts - Sociology
Solano Community College
Fairfield05-2025
Skills
- Customer Service
- Customer Advocacy
- Professional Verbal Communication
- Professional Written Communication
- Conflict Resolution
- Problem Solving
- Data Entry
- Scheduling
- Coordination
- Administrative Support
- Organizational Support
- Relationship Building
Timeline
Customer Care Agent
Tandem Properties
02.2025 - Current
Sales Associate
Cost Plus World Market
07.2022 - 03.2025
Sales Associate
Plato's Closet
02.2021 - 07.2022
Bachelor's - Sociology
California State University, San Marcos
Associate of Arts - Sociology
Solano Community College