Alyssa Trivigno

• Develop and maintain strong working relationships with brokers, agents, insureds, and internal stakeholders to support retention and customer satisfaction.

• Prioritize and manage competing deadlines involving renewals, new business submissions, endorsements, and policy servicing activities.

• Evaluate new business opportunities, renewal accounts, and policy modifications by reviewing applications, underwriting documentation, claims information, and supporting materials.

• Review and process policy changes, endorsements, coverage modifications, and underwriting transactions in accordance with company guidelines and authority levels.

• Conduct policy research and underwriting analysis to support risk selection and underwriting recommendations.

• Ensure compliance with state insurance regulations, policy language requirements, notice provisions, and Patient Compensation Fund (PCF) guidelines.

• Maintain accurate underwriting files and policy documentation in accordance with company standards and regulatory requirements.

• Respond promptly to broker and agent inquiries while providing exceptional customer service throughout the underwriting process.

• Analyzed complex insurance applications to assess risk and ensure compliance with underwriting guidelines.
• Reviewed policies for accuracy, identifying discrepancies and implementing corrective measures proactively.

• Played an integral role in supporting underwriting decisions by analyzing actuarial data, evaluating loss trends, and reviewing prior claims and third-party insurance quotes to assess risk and determine appropriate coverage terms.
• Produced over 25,000 customized certificates of insurance and claim history verifications to support provider credentialing and ensure alignment with underwriting guidelines.
• Collaborated with hospital Medical Staff Offices to streamline credentialing processes, complete NPDB enrollments, and deliver concise summaries of adverse findings for national board review.
• Contributed to cost-containment strategies and risk mitigation efforts across a large provider network, all within a fast-paced remote environment.
• Optimized production underwriting by evaluating risk profiles for new healthcare providers based on specialty, location, and claims data.
• Strengthened account retention and broker satisfaction by navigating large group renewals and reassessing risk exposures.
• Determined insurability and tailored coverage structures by synthesizing claim histories and consulting with a national physician team.
• Achieved 100% compliance and accuracy in issuing 25,000+ Certificates of Insurance annually by designing and implementing a streamlined issuance process.
• Advised national physician board on underwriting and hiring decisions as primary liaison and subject matter expert.

• Assessed incident reports for coverage relevance and routed eligible cases to Risk Retention Group claims partners for resolution.
• Validated insurer loss runs for accuracy and completeness to maintain integrity of internal case management systems.
• Compiled comprehensive settlement proposals, litigation updates, and case materials to support senior claims leadership in decision-making.
• Partnered with defense counsel to streamline discovery processes and strengthen case strategy.
• Acted as frontline liaison for reportable events across a multi-state provider network to ensure timely risk identification.
• Secured multiple defense verdicts with zero financial liability on claims, mitigating organizational risk and loss exposure.
• Facilitated timely resolution of medical board complaints by thoroughly reviewing submissions and supporting response preparation for the medical board or assigned counsel.

• Aided litigation attorneys in complex fraud and no-fault insurance cases for driving efficient case progression.
• Directed legal motion drafting, coordinated trial preparation, and maintained accurate case documentation.
• Mentored and oversaw junior support staff for enhancing team productivity and workflow consistency.
• Submitted pleadings through electronic court filing systems across state and federal jurisdictions.
• Prepared motions and pleadings while conducting comprehensive legal research to support trial readiness and case strategy.

• Focused on plaintiff personal injury and medical malpractice litigation for assuring case efficiency and client advocacy.
• Composed legal pleadings, secured medical records, and assembled compelling settlement demand packages.
• Streamlined client intake procedures and negotiated directly with insurance adjusters to expedite case resolution.
• Negotiated pre-suit settlements to resolve cases efficiently and avoid litigation.
• Managed comprehensive trial preparation to ensure readiness and strong case presentation.