Alyssa Trosclair
Laplace,LA
Summary
I bring an enthusiastic spirit to work, looking to work with the most positive and efficient results possible. I keep an open mind and understand the hardships that occur within customer service, having been in food service for the last two years. Despite my long history with the food industry, I am more than willing to branch out and present my hard work and flexibility elsewhere.
Overview
2
2
years of professional experience
Work History
Front of House Team Member
Chick-fil-A
10.2023 - 08.2024
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
- Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
- Established welcoming atmosphere by greeting each guest warmly.
- Assisted in training new team members, ensuring they were quickly able to provide excellent service to guests.
- Contributed to the improvement of overall restaurant efficiency by streamlining front-of-house processes and communication between team members.
Team Member
Papa Johns
07.2023 - 10.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Made food according to standard recipes with requested changes for customer satisfaction.
Front of House Team Member
Chick-fil-A
03.2022 - 10.2022
Education
Bachelor of Science - Biology
Southeastern Louisiana University
Hammond, LA05.2028
Skills
- Greeting guests
- Active Listening
- Order Taking
- Cleanliness
- Money Handling
- Social Perceptiveness
- Professional Demeanor
- Adaptability
- Critical Thinking
Hobbies
I've written poetry since 2020, beginning as a guide to my own mind and artistic abilities. It transformed it's importance to me throughout the years and especially boosted my emotional intelligence, patience, and understanding of others' needs. This translates well with customer service as well as patient care.
Timeline
Front of House Team Member
Chick-fil-A
10.2023 - 08.2024
Team Member
Papa Johns
07.2023 - 10.2023
Front of House Team Member
Chick-fil-A
03.2022 - 10.2022
Bachelor of Science - Biology
Southeastern Louisiana University