Alyssa Upchurch
Channahon,United States
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Arby's
Channahon, IL
09.2022 - Current
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Followed policies and procedures to meet or exceed established performance requirements.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
Education
Medical Assistant Certification - Medical Assisting
International Skin Beauty Academy
Schaumburg, IL02-2025
Graduate Certificate - Esthetician Training Program
International Skin Beauty Academy
Schaumburg, IL02-2025
Certificate of Mastery - Cosmetology
Grundy Area Vocational Center
Morris, IL05-2024
Diploma - General Studies
Minooka High School
Minooka, IL05-2024
Skills
- Venipuncture and phlebotomy
- Vital sign monitors
- Specimen labeling
- Medical terminology knowledge
- EKG administration
- Lab equipment operation
- Skin rejuvenation methods
- LED light therapy
- Client consultation
- Laser hair removal
- Waxing and threading
- Microdermabrasion proficiency
- Facial treatments
Certification
- Illinois Licensed Cosmetologist
- Illinois Licensed Esthetician
- Medical Assistant Certification
- CPR certified
Timeline
Customer Service Associate
Arby's
09.2022 - Current
Medical Assistant Certification - Medical Assisting
International Skin Beauty Academy
Certificate of Mastery - Cosmetology
Grundy Area Vocational Center
Diploma - General Studies
Minooka High School
Graduate Certificate - Esthetician Training Program
International Skin Beauty Academy
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