Alyssa Updyke

Oversee daily cash flow activities including deposits, transfers, withdrawals.

• Manages weekly customer billing.
• Manages the Department of Social Services billing and requisitions.
• Maintains financial records using accounting software and spreadsheets.
• Provides support on special projects as requested by the Financial Director.
• Assists Financial Director with preparation and analysis of financial reports.
• Coordinates with the Financial Director on payroll management and benefit fund allocations, ensuring accuracy and compliance.

• Managed daily operations of a busy café environment.
• Oversaw inventory control and supply chain management processes.
• Trained and mentored new staff on customer service standards.
• Developed and maintained relationships with local suppliers.
• Created seasonal menus based on customer preferences and trends.
• Implemented quality control measures for food and beverage preparation.
• Coordinated promotional events to enhance community engagement.
• Ensured compliance with health regulations and safety standards.
• Handled customer inquiries, complaints, and returns professionally.
• Maintained inventory levels by ordering stock as needed.
• Managed employee schedules and assigned tasks and responsibilities to employees.
• Trained employees according to specifics of role and company values.
• Coordinated deliveries of goods from suppliers in a timely manner.
• Planned in-store displays to attract shoppers and promote products.
• Trained and managed shop staff, including delegating tasks and scheduling shifts.
• Processed payments, calculated taxes, and prepared invoices for customers.
• Ensured compliance with safety regulations in the shop environment.
• Organized special events such as promotional days or discounts to boost sales.
• Updated point-of-sale systems with accurate product information.

• Collaborated with IT teams to troubleshoot and resolve system issues promptly.
• Developed training materials for new software implementations and system processes.
• Managed user access and permissions across multiple systems and platforms.
• Monitored and maintained system performance, including troubleshooting hardware and software issues.
• Investigated problems reported by users, identified root causes, and implemented solutions.
• Inputted and submitted catering billing.

• Managed communication between teams to ensure smooth information flow.
• Facilitated training sessions for new staff on policies and procedures.
• Maintained documentation of project progress and contributed to status updates.
• Collaborated with leadership to implement organizational initiatives effectively.
• Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
• Assisted in developing strategic plans to meet organizational goals and objectives.
• Established standards of excellence for customer service delivery throughout the organization.
• Supervised recruitment process including interviewing candidates, making hiring decisions and onboarding new hires.
• Developed and managed a team of 20-30 employees and 200 student employees to ensure efficient operations of the organization.
• Coordinated financial activities, budgeting and forecasting for assigned departments.
• Provided guidance to departmental staff in resolving customer complaints.
• Ensured compliance with safety regulations among all personnel.
• Created and maintained reports on operational performance metrics.
• Oversaw employee relations issues such as grievances, disciplinary actions and terminations.
• Maintained close relationships with key staff and upper management while managing expectations.
• Monitored staff performance, provided feedback and conducted annual reviews.
• Oversaw purchasing and inventory to retain physical assets.
• Prepared reports and presentations for executive leadership review.
• Collaborated with marketing teams on campus for specials and events.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Developed and maintained relationships with external partners and vendors.

• Supported student services through efficient scheduling and organization of events.
• Coordinated communication between departments to ensure smooth operations.
• Developed training materials for new staff on event procedures.
• Implemented filing systems to enhance document retrieval and organization efficiency.
• Organized and maintained filing systems for documents and records.
• Entered data into databases accurately and efficiently.
• Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
• Developed positive relationships with internal customers through effective communication techniques.
• Handled confidential information with discretion and integrity.
• Produced student and staff scheduling while managing all working availability.
• Produced Catering billing.
• Developed training materials for new staff on catering procedures.