Alyssa Vallejo
Summary
Tech savvy professional experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Call Center Customer Service Representative
Razzari Auto Centers
02.2025 - Current
- Actively listened to customers, handled concerns quickly and maintained composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
- Documented and detailed calls and complaints using call center's CRM database while utilizing CRM software to update customer profiles accurately during each interaction.
- Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
Delivery Driver
DoorDash
01.2023 - 12.2024
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed customer inquiries and requests in a polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Kept detailed records of deliveries and money received from customers.
Assistant Manager
Oil Changers/ Proshine CarWash
04.2021 - 10.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Used computer applications to document invoices and reports daily.
Cashier
Munch-A-Bunch Concessions
02.2020 - 04.2021
- Welcomed and greeted customers to help determine their needs promptly.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transactions between customers.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained up-to-date knowledge and software of digital operating systems.
Education
Associate of Science - Computer Technology & Information Systems
Merced College
Merced, CA05-2025
Associate of Science - Computer Networking Technology
Merced College
Merced, CA05-2025
High School Diploma -
Golden Valley High School
Merced, CA08-2020
Skills
- Customer support/service
- Data entry
- Software updates
- Troubleshooting and diagnosis
- Hardware upgrades
- Technical troubleshooting
- Issue troubleshooting
- Microsoft office specialist
- Mac/Windows systems
- Verbal and written communication
- Product knowledge
- Team collaboration
Certification
- Technical Support Fundamentals, Google- Fall 2023
- The Bits & Bytes Of Computer Networking, Google- Fall 2023
- IT Security: Defense Against The Digital Dark Arts, Google - Fall 2023
- CCNAv7: Introduction to Networks, Cisco Networking Academy - Fall 2023
- Computer & Network Technology Professional- Spring 2024
- Google IT Support- Fall 2023
- Computer Systems Professional- Spring 2024
- System Administration- Spring 2024
- Virtual Office Professional- Fall 2024
- Social Media- Fall 2024
Timeline
Call Center Customer Service Representative
Razzari Auto Centers
02.2025 - Current
Delivery Driver
DoorDash
01.2023 - 12.2024
Assistant Manager
Oil Changers/ Proshine CarWash
04.2021 - 10.2022
Cashier
Munch-A-Bunch Concessions
02.2020 - 04.2021
Associate of Science - Computer Technology & Information Systems
Merced College
Associate of Science - Computer Networking Technology
Merced College
High School Diploma -
Golden Valley High School
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