ALYSSA VANG
Conover,NC
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Seeking a challenging and learning position that will utilize my skills and enhance my knowledge in an innovative work environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Library Assistant
Catawba County Library
12.2019 - Current
- Provide responsive and friendly customer service to all library users
- Organize shelves, prepare and lay out book displays
- Answered phone and in-person inquiries about library services, policies and procedures to provide accurate information.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Processed library card applications and maintained patron records with accurate contact information.
- Helped children select appropriate reading level library books.
- Utilized computer databases to locate library materials.
- Conducted library tours and orientations, familiarizing patrons with library's resources and services.
- Processed receipt of new book, audio visual and computer software inventory.
- Assist patrons in using computers, personal technology devices, printers, scanners and online library resources
- Assist Librarians with outreach events
- Assisted patrons with printing and copying according to personalized requirements.
- Stayed up-to-date on library policies and procedures to smoothly enforce standards.
- Set up computer and digital device access, providing assistance with use and operation.
Lab Assistant
Catawba Valley Community College
01.2019 - 05.2019
- Unlocked and locked classroom doors for teachers and students
- Assisted students with IT questions related to homework
- Handled lab equipment, cleaned keyboards, monitors and disk drives.
- Assisted teachers and students with printing and scanning
- Provided instruction to all lab users on proper use of all equipment.
- Monitored and ensured supplies are in stock for each classroom
- Maintained cleanliness of the Lab Room
- Researched and identified solutions to technical problems.
- Created support service tickets
Customer Lead
Food Lion
01.2017 - 12.2018
- Scanned merchandises and handled register transactions such as cash, checks, coupons, food stamps and WIC vouchers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed returns and restocked merchandises
- Maintained accurate cash control
- Managed coverage for other staff on breaks
- Collected shopping carts and bagged groceries
- Trained staff on operating procedures and company services.
- Greeted customers and listened closely to problems described to determine solutions.
Sales Associate
Food Lion
07.2014 - 01.2017
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Bachelor of Science - Information Systems and Supply Chain Management
University of North Carolina At Greensboro
Greensboro, NC12.2023
Associate of Applied Science - Information Systems
Catawba Valley Community College
Hickory, NC05.2020
Skills
- Proficient in Microsoft Excel, Word, Powerpoint, and Outlook
- Bilingual in Hmong
- Verbal and Written Communication
- Ability to work as a team and individual
- Years of Customer Service
- Attention to Detail
- Ability to create ERD and DFD for IT Systems
- SQL (mySQL, Oracle)
Certification
Certificate in Information Technology - Information Systems Database Applications
Projects
New Century Wellness - Information Systems
- Capstone Project to create a new system that would allow staff to work more efficient by converting the old system with a mixture of modernized digital and paper-based.
- Created a preliminary investigation report and Feasibility Study for the New Healthcare System
- Created and designed DFD and ERD using Lucidchart for the new system
Timeline
Library Assistant
Catawba County Library
12.2019 - Current
Lab Assistant
Catawba Valley Community College
01.2019 - 05.2019
Customer Lead
Food Lion
01.2017 - 12.2018
Sales Associate
Food Lion
07.2014 - 01.2017
Bachelor of Science - Information Systems and Supply Chain Management
University of North Carolina At Greensboro
Associate of Applied Science - Information Systems
Catawba Valley Community College