Alyssa Veum
Brillion
Summary
Results-driven leader known for optimizing workflows and enhancing customer loyalty. Expertise in training staff and implementing efficient inventory practices to support organizational goals.
Overview
13
13
years of professional experience
Work History
Keyholder
The Barbershop A Hair Salon for Men
Appleton
03.2023 - Current
- Managed daily operations and ensured smooth salon workflow.
- Scheduled appointments and coordinated staff availability to maximize service efficiency.
- Trained new staff on customer service standards and salon procedures.
- Developed strong relationships with clients to enhance customer loyalty.
- Ensured customers received high-quality service aligned with salon standards and client expectations.
- Implemented inventory management practices that maintained product availability and reduced stock discrepancies.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Supervised bank deposits and security procedures to support store opening and closing.
Supervisor
Ascension
Appleton
03.2022 - 03.2023
- Supervised daily operations to ensure compliance with company policies.
- Guided subordinates on job duties and expectations, fostering clarity and accountability.
- Conducted orientation training for new staff, enhancing onboarding experience and integration.
- Performed evaluations to assess employee performance and development.
- Communicated effectively with management on team progress and obstacles.
- Participated in meetings to identify operational challenges and develop solutions for new services.
Office Operations Assistant
Ascension Medical Group
Appleton
06.2021 - 03.2022
- Efficiently managed patient appointment scheduling and calendar updates.
- Processed patient information while ensuring confidentiality of medical records.
- Responded to inquiries from patients and insurance companies via phone and email, ensuring timely resolution.
- Delivered clerical support to streamline office operations and improve workflow.
- Managed collection of copay debts and balances, contributing to accurate financial reporting.
- Balanced and reconciled reports and deposits for accurate record-keeping.
- Acquired insurance authorizations to facilitate timely patient care.
Manager
The Barbershop A Hair Salon for Ment
Kaukauna
07.2013 - 04.2020
- Managed staff schedules to optimize team availability and service delivery.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Trained new employees on salon protocols and customer service standards.
- Supervised daily operations to ensure smooth salon workflow.
- Resolved customer complaints effectively to maintain positive client relationships.
- Developed staff performance reviews to support professional growth and development.
- Provided leadership during times of organizational change or crisis situations.
- Coordinated marketing efforts to promote salon services and attract new clients.
- Conducted regular inventory checks to maintain product availability and quality.
- Ensured compliance with all applicable laws, regulations, industry standards.
Education
Cosmetology License -
The Salon Professional Academy
Appleton, WI07-2012
High School Diploma -
Brillion High School
Brillion, WI05-2010
Skills
- Appointment management
- Inventory management
- Customer service
- Staff training
- Performance evaluation
- Team leadership
- Conflict resolution
- Security procedures
- Task prioritization
- Problem solving
- Relationship building
Timeline
Keyholder
The Barbershop A Hair Salon for Men
03.2023 - Current
Supervisor
Ascension
03.2022 - 03.2023
Office Operations Assistant
Ascension Medical Group
06.2021 - 03.2022
Manager
The Barbershop A Hair Salon for Ment
07.2013 - 04.2020
Cosmetology License -
The Salon Professional Academy
High School Diploma -
Brillion High School