Alyssa Wade
Columbus,Indiana
Summary
Goal-oriented professional effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate agency structures. Practiced at working with regulatory limits and department standards to handle requirements via email, letter, telephone calls and in person. Offering several-year background generating new business by selling various insurance plans. Highly-motivated employee with desire to take on new challenges.
Overview
5
5
years of professional experience
Work History
Insurance Producer
Primerica
Columbus, IN
04.2024 - Current
- Utilized various software programs to manage accounts efficiently.
- Developed and implemented marketing plans to increase client base.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
Billing Specialist
Options Case Management
Columbus, IN
01.2024 - 06.2024
- Calculated billing charges, prepared and submitted claims to insurance companies.
- Reviewed medical records to ensure accuracy of billing information and patient data.
- Assessed billing statements for correct diagnostic codes and identified problems with coding.
Customer Service Representative
SIHO Insurance Company
Columbus, IN
10.2023 - 05.2024
- Served as a resource for members in understanding their healthcare benefits, addressing claim inquiries and helping them find nearby doctors.
- Demonstrated ability to meet both regulatory obligations and address customer needs, including benefit-related questions.
- Record details of inquiries, comments, complaints, and transactions
- Escalate unresolved and pending customer grievances.
CNA Student
The Belmont Health & Rehab
Columbus, Indiana
01.2023 - 05.2023
- Diligently monitored vital signs, executed daily responsibilities with precision, upheld accurate patient record keeping and maintained a pristine environment in rooms.
- Handling HIPPA compliant information.
- Assisted nurses with treatments and procedures according to protocols established by the facility.
- Answered call lights promptly to assess needs of patients.
Security Control Center Operator
Allied Universal Security
Columbus, IN
01.2019 - 12.2022
- Developed processes for responding effectively in emergency situations.
- Monitored security systems and cameras to ensure proper operation and detect any suspicious activity.
- Communicated with local law enforcement agencies in order to report criminal activity or provide assistance during investigations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
Insurance
ExamFX
Columbus05-2024
High School Diploma -
Columbus North High School
Columbus, ND06-2015
Some College (No Degree) - Psychology/Nursing
IUPUC
Columbus, INSkills
- Strong creative and analytical skills
- Trustworthy
- Empathic
- Proactive
- Compassionate
- Good Listener
- Problem Solver
- Communicator
- Patient
- Personable & Collaborative
- Microsoft Office Suite
- Computer Proficiency
- Time Management
- Customer and Personal Service
- Critical Thinking
- Insurance product knowledge
- Sales expertise
- Licensed in Indiana
Timeline
Insurance Producer
Primerica
04.2024 - Current
Billing Specialist
Options Case Management
01.2024 - 06.2024
Customer Service Representative
SIHO Insurance Company
10.2023 - 05.2024
CNA Student
The Belmont Health & Rehab
01.2023 - 05.2023
Security Control Center Operator
Allied Universal Security
01.2019 - 12.2022
Insurance
ExamFX
High School Diploma -
Columbus North High School
Some College (No Degree) - Psychology/Nursing
IUPUC