Heather Schwendeman
Hagerty Insurance
Englewood,CO
1
Certification
10
years of professional experience
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Work History
Insurance Producer
10 Months- Cultivated strong relationships with clients, enhancing customer satisfaction and retention.
- Developed comprehensive insurance solutions tailored to client needs.
- Collaborated with underwriting teams to ensure accurate policy evaluations.
- Conducted thorough needs assessments for prospective clients, identifying gaps in their current coverage plans.
Patient Enrollment Associate
1 Year 7 Months- Improved patient enrollment rates by efficiently processing and verifying insurance information.
- Ensured accuracy and compliance when reviewing documentation for eligibility determination, contributing to streamlined enrollment processes.
- Provided exceptional customer service during high call volume periods, maintaining professionalism under pressure while addressing patient inquiries efficiently.
- Managed high-volume call flow (50–60 calls per day), providing patient support and coordinating the delivery of prescribed medical equipment.
- Enhanced patient enrollment rates by efficiently processing and verifying insurance information, facilitating timely access to care.
- Navigated multiple software programs effectively to manage patient data and communicate with other departments within the organization.
- Upheld strict confidentiality standards, protecting sensitive patient information and maintaining trust with healthcare providers.
- Guided patients in understanding financial responsibilities, enabling informed decisions about care plans and improving patient satisfaction.
Delivery Driver
2 Years 6 Months- Executed efficient delivery routes, completing an average of 350 package drop-offs daily at 200+ destinations.
- Maintained clean driving record while navigating diverse routes, ensuring timely deliveries.
- Improved customer satisfaction by ensuring timely and accurate package deliveries.
- Enhanced company reputation through positive customer interactions, leading to increased referrals and repeat business.
- Adapted delivery schedules to changing weather conditions, traffic patterns, and client requests for optimal service.
- Demonstrated adaptability by adjusting delivery schedules according to changing weather conditions, traffic patterns, or client requests.
Cashier Team Lead
3 Years 2 Months- Processed high-volume transactions efficiently in a fast-paced retail environment, consistently serving 300+ customers per shift while maintaining accuracy and excellent customer service..
- Maintained composure and professionalism during peak hours, balancing speed and accuracy to enhance checkout experience for members.
- Trained and mentored new cashiers, using positive techniques to boost performance and strengthen team contributions.
- Resolved customer complaints professionally, protecting brand image and supporting customer retention.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
Education
High School Diploma
Skills
Data security
Interpersonal skills
Patient confidentiality and data security
Experienced in handling multi-line calls
Time management
Needs assessment
Documentation management
Multi-line call handling
Attention to detail
Creative problem solving
Innovative thinking
Certification
- Licensed [Insurance Producer] - [2025-2027]
Timeline
Insurance Producer
Hagerty Insurance
09.2025 - 07.2026Read More
Patient Enrollment Associate
Zynex Medical
11.2023 - 06.2025Read More
Delivery Driver
Delivered On LLC
03.2021 - 09.2023Read More
Cashier Team Lead
Costco
01.2017 - 03.2020Read More
Arvada West High School
High School Diploma
Read More