Alyssa Wagner
San Antonio,TX
Summary
Accomplished Team Leader with a proven track record at McDonald's, enhancing team performance and customer satisfaction through effective communication and problem-solving skills. Skilled in adaptability and time management, our team significantly improved service quality. By implementing strategic changes, demonstrating a commitment to excellence and a strong ability to lead and innovate.
Overview
6
6
years of professional experience
Work History
Team Member
Cosmcs
09.2024 - Current
- Operated POS system to record orders, process payments, and print receipts
- Assisted customers with inquiries and provided exceptional service
- Addressed customer complaints promptly and worked toward satisfactory solutions
- Promoted sales events, special offers, or loyalty programs to customers
Cashier
Dollar General
08.2023 - 07.2024
- Implemented upselling techniques to increase sales
- Participated in inventory management, stocking shelves as needed
- Balanced cash drawer at beginning and end of each shift
- Assisted in training new cashiers, sharing best practices
- Resolved customer complaints with professionalism, ensuring customer loyalty
- Provided quick and friendly service to all customers
Team Leader
McDonald's
03.2019 - 08.2022
- Coached new employees struggling with specific tasks
- Implemented quality control measures to ensure deliverables met or exceeded standards
- Identified areas of improvement and implemented necessary changes
- Achieved target results by enhancing and changing teaching strategies to maximize progress
- Assessed employee performance and provided constructive feedback for improvement
- Provided support and guidance to trainees experiencing difficulties, facilitating successful outcomes
Education
High School Diploma -
Warren High School
San Antonio, TX08.2021
Skills
- Communication
- Time management
- Problem-solving
- Adaptability
- Team work
Timeline
Team Member
Cosmcs
09.2024 - Current
Cashier
Dollar General
08.2023 - 07.2024
Team Leader
McDonald's
03.2019 - 08.2022
High School Diploma -
Warren High School
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