Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Timeline
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Alyssa Wall

Alyssa Wall

Dallas,TX

Summary

Dynamic automotive professional with a proven track record at Christian Brother Automotive, excelling in customer service and performance analysis. Demonstrated leadership in enhancing operational efficiency and driving continuous improvement initiatives, resulting in significant revenue growth. Skilled in problem-solving and effective communication, ensuring exceptional service delivery and client satisfaction.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Automotive Mechanic

Awall Automotive
DFW Metroplex, TX
07.2018 - Current
  • Utilized computerized diagnostic equipment to diagnose complex mechanical issues.
  • Inspected vehicles for essential repairs and preventive maintenance.
  • Tested vehicle performance, ensuring functionality of brakes, lights, and steering mechanisms.
  • Operated specialized diagnostic tools to troubleshoot electrical circuit faults.
  • Addressed customer inquiries regarding necessary vehicle repairs.
  • Exhibited strong communication skills while engaging with customers.

Project Manager

GnZ Contractors Solutions
Keller, TX
08.2016 - 10.2019
  • Monitored project progress to ensure timely delivery of quality deliverables.
  • Managed multiple projects simultaneously, prioritizing competing deadlines.
  • Conducted regular status meetings with internal teams and external partners to track milestone progress.
  • Defined team objectives and assigned roles with clear individual goals.
  • Led initiatives for continuous improvement in project delivery processes.
  • Submitted budget estimates, progress reports, and cost tracking documentation.

Service Manager

Christian Brother Automotive
Fort Worth, TX
04.2011 - 08.2016
  • Established strong vendor relationships, securing cost-efficient repairs for customers.
  • Analyzed business performance data to forecast results for upper management.
  • Provided leadership and mentorship to new employees on various company programs.
  • Executed thorough opening, closing, and shift change functions to uphold operational standards.
  • Assessed goal achievement through analysis of shop productivity reports, identifying areas for improvement.
  • Maintained accurate inventory records to facilitate timely ordering of parts.
  • Formulated effective sales strategies, significantly increasing per-customer revenue.

Education

Associate of Science - Business Administration And Management

Utah Valley University
Orem, UT
04-2013

Some College (No Degree) - General Studies

Western Texas College
Snyder, TX

Skills

  • Customer service and satisfaction
  • Performance analysis
  • Continuous improvement
  • Problem-solving
  • Leadership development
  • Exemplary communication

Affiliations

  • Auto CAD modeling
  • Fastpitch Softball & Football Private lessons
  • Teaching/ Tutoring in professional skills
  • Volunteer at SPCA

Accomplishments

  • Full Ride athletic scholarship
  • 5A Softball 1st Team All District
  • 5A Softball Academic All District
  • BEI Certification (ASL)
  • Shop profit margin increased by 10%-17% from 2013 to 2016
  • Increased the shop from 250k to 2.5M within 5 years

Certification

  • ASE - A series, C1, G1, L1, P series
  • ACDELCO certifications
  • ISO/TS 16949, ISO 9001, ISO 14001, ISO 45001

Languages

English
Full Professional
Spanish
Limited

Timeline

Automotive Mechanic

Awall Automotive
07.2018 - Current

Project Manager

GnZ Contractors Solutions
08.2016 - 10.2019

Service Manager

Christian Brother Automotive
04.2011 - 08.2016

Associate of Science - Business Administration And Management

Utah Valley University

Some College (No Degree) - General Studies

Western Texas College

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