Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alyssa Wayne

Charlotte,NC

Summary

  • Resourceful Account Manager skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

9
9
years of professional experience

Work History

Account Manager

Opn Sesame
05.2022 - 08.2023
  • Increased customer acquisition and ROI through continuous optimization, testing and experimenting with content, audience targeting and placements.
  • Measured and report performance of all digital marketing campaigns and assessed against ROI.
  • Coordinated with internal teams to facilitate prompt delivery of client projects.
  • Developed and implemented strategies to increase client retention.
  • Worked with internal team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Nanny

The Setchel Family
12.2020 - 07.2022
  • Led activities that developed the physical, emotional, and social growth of child.
  • Organized extracurricular schedules for sports and provided safe transportation to different events.
  • Helped children complete homework assignments and school projects.

Receptionist

Planet 21 Salon
09.2021 - 04.2022
  • Confirmed appointments, communicated with clients and updated client records.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Corresponded with clients through email, telephone, or postal mail.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.

Nanny

The Kodad Family
01.2020 - 03.2022
  • Communicated non-verbally with special needs child to provide them with comfort, encouragement and positive reinforcement
  • Developed games and activities using arts and crafts to support learning and verbal skills.
  • Promoted language development skills through reading and storytelling.

Shift Leader

Clean Juice
02.2015 - 08.2020
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Nanny

The Thurston Family
10.2014 - 06.2016
  • Traveled with families to care for children, allowing parents to share private time while giving children fun adventures in diverse environments.
  • Assisted with light housekeeping duties as well as running errands.
  • Assisted children with homework assignments and special projects across different subjects.
  • Worked with parents to develop and implement discipline programs to promote positive behavior.

Education

Bachelor of Science - Developmental Psychology

Liberty University
Lynchburg, VA
12-2021

Skills

  • Ability to communicate with multiple clients and execute solutions in a timely manner
  • Detail oriented
  • Customer and client relations
  • Project management
  • Proficiency in excel and google sheets

Timeline

Account Manager

Opn Sesame
05.2022 - 08.2023

Receptionist

Planet 21 Salon
09.2021 - 04.2022

Nanny

The Setchel Family
12.2020 - 07.2022

Nanny

The Kodad Family
01.2020 - 03.2022

Shift Leader

Clean Juice
02.2015 - 08.2020

Nanny

The Thurston Family
10.2014 - 06.2016

Bachelor of Science - Developmental Psychology

Liberty University

Similar Profiles

CREATE PROFILE
Alyssa Wayne