ALYSSA WIKER
Ephrata,PA
Summary
Experienced with managing HR administrative tasks, including time management, payroll processing, data entry, and HRIS management. Experienced in working in a fast paced manufacturing environment and collaborating with management in our Corporate offices in Barcelona, Spain. Utilizes organizational and communication skills to support HR functions and improve efficiency. Track record of fostering team collaboration and adapting to evolving HR needs. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships.
Overview
19
19
years of professional experience
Work History
HR Administrator
AMES Reese, Inc.
Bird In Hand, PA
10.2018 - Current
- Managed employee onboarding process, ensuring compliance with company policies and procedures.
- Managed employee records and maintained HR databases for accuracy and compliance.
- Implemented process improvements in document management systems to streamline operations and increase efficiency.
- Efficiently managed personnel files, ensuring all documents were up-to-date and in compliance with legal requirements.
- Supported payroll processing by accurately tracking time and attendance records, reporting discrepancies to management as needed.
- Analyzed HR metrics to identify trends, informing strategic decisions that align with organizational goals.
- Ensured accurate record-keeping by conducting regular audits of personnel files and HR databases.
- Served as a knowledgeable resource for all staff members regarding company policies, procedures, benefits, and other HR-related matters.
- Coordinated employee events and recognition programs to promote a positive work culture and strengthen team relationships.
CRM Business Analyst
Branch Banking & Trust Company
Wilson, NC
09.2015 - 05.2018
- Participates in project-oriented work efforts in the areas of technical problem identification and resolution, performance and productivity improvement and quality enhancements.
- Coordinates single system or policy implementation, testing and development of training necessary as a result of conclusions reached in project-related activities of system implementation or policy change. Serves as a technical resource of an assigned system(s).
- Utilizes PC, mainframe and/or online based systems and software; compile and prepare reports, graphs and charts of data developed.
- Provides input and support in the planning and prioritization for business systems related processes and policies by maintaining and communicating knowledge of industry trends and technologies.
- Assists with developing and maintaining a professional relationship with vendors supporting assigned systems.
- Gathers, documents and maintains statistics, records and reports that help establish policies, procedures and quality control standards.
- Completes user acceptance testing with a focus on documenting defects and executing test cases.
- Identifies process inefficiencies through gap analysis.
CRM Application Analyst
SUSQUEHANNA BANCSHARES INC
Lititz, PA
06.2012 - 09.2015
- CRM program management support, as the enterprise-wide Administrator for Synapsys, including application configuration, as well as the promotion of simplified workflows and user adoption.
- Build and maintain relationships with business partners, across the enterprise, for CRM processes, policies and practices.
- Develop and uphold enterprise-wide business rules for CRM development, configuration, and support.
- Analyze, communicate and validate business/user requirements for processes, policies and applications, including CRM.
- Translate business needs/end-user requirements into functional specifications
- Gather and analyze business and user needs, documentation of requirements and translation into proper system requirement specifications
- Provide technical support for enterprise CRM solution, as well as other systems, programs, products and services such as Online Loan and Deposit application
- Plan, execute and document UAT, by writing test plans and test cases to ensure changes to applications meet client needs
- Manage projects from start to finish by defining the scope, identifying and communicating with Stakeholders, creating charters and task lists and facilitating meetings
- Champion process improvement efforts to support company revenue and profitability targets, along with company strategic objectives, and improving work flow.
Sales Representative
SUSQUEHANNA BANCSHARES INC
10.2010 - 06.2012
- Served as a dedicated consumer lender for applicants applying through Susquehanna’s online and telephone channels.
- Partnered with underwriting to determine counter-offer or alternative solutions, as needed for customers.
- Facilitated CDARS brokered investment orders, helping customers maintain FDIC insurance.
- Created, developed, and maintained team procedures for online and telephone deposit and loan processes.
- Created, developed, and maintained team SharePoint sites.
- Partner with Platform Support to complete UAT for online loan and deposit platform.
- Partner with Marketing to complete UAT for company CRM system.
Customer Service Representative
Susquehanna Bancshares Inc
Lititz, PA
05.2007 - 10.2010
- Provide support and issue resolution for incoming retail banking consumer telephone calls.
Education
High School Diploma -
Warwick High School
Lititz, PA06-2005
Skills
- Client experience and relationships
- Project and Event Planning
- Problem Solving
- Customer service
- Data entry
- Problem resolution
- Call center experience
- Office administration
- Administrative support
- Time management
- Payroll processing
- Timekeeping management
Timeline
HR Administrator
AMES Reese, Inc.
10.2018 - Current
CRM Business Analyst
Branch Banking & Trust Company
09.2015 - 05.2018
CRM Application Analyst
SUSQUEHANNA BANCSHARES INC
06.2012 - 09.2015
Sales Representative
SUSQUEHANNA BANCSHARES INC
10.2010 - 06.2012
Customer Service Representative
Susquehanna Bancshares Inc
05.2007 - 10.2010
High School Diploma -
Warwick High School