Breazia Shelley
Greenfield,WI
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
HR Administrator
Superior Care Home Health
WEST ALLIS , WI
01.2025 - 05.2025
- Managed employee records and maintained confidentiality of sensitive information.
- Assisted in onboarding new hires and coordinated orientation sessions.
- Processed payroll and ensured accurate employee compensation data entry.
- Supported recruitment efforts by scheduling interviews and communicating with candidates.
- Updated company policies and distributed materials to staff for compliance awareness.
- Responded to employee inquiries regarding benefits and workplace policies effectively.
- Coordinated training sessions and tracked attendance for professional development initiatives.
- Maintained HR databases and ensured accurate, up-to-date information at all times.
- Organized onboarding activities for new hires including orientations, paperwork, and introductions.
- Prepared payroll information based on approved timesheets each week.
- Collaborated with department heads to ensure that staffing needs are met.
- Coordinated exit interviews for departing employees to gain feedback on their experience working at the company.
- Maintained personnel records in compliance with applicable laws and regulations.
- Assisted managers with performance management activities such as goal setting and annual reviews.
- Resolved conflicts between employees in a timely manner.
- Conducted initial interviews to assess candidates' skills and qualifications.
- Developed job descriptions, job postings, and recruitment materials.
- Assisted in the development of organizational policies related to personnel matters such as attendance tracking, vacation requests.
- Reviewed resumes and applications submitted by potential candidates for open positions.
- Managed employee benefits and compensation packages.
OWNER Administrator
ALPHA CARE HOME SERVICES LLC
GREENFIELD , WI
02.2022 - 04.2025
- Managed administrative tasks to support daily operations and team functions.
- Coordinated scheduling and communication for meetings and events.
- Developed and maintained organized filing systems for easy document retrieval.
- Assisted in preparing reports and presentations for management review.
- Handled incoming correspondence, prioritizing urgent requests efficiently.
- Collaborated with team members to streamline office processes and workflows.
- Monitored office supplies inventory, ensuring timely replenishment as needed.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Provided general administrative support to staff members.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Performed data entry tasks into computer databases from paper documents.
- Answered incoming calls and responded to customer inquiries.
- Maintained filing system for important documents such as contracts and invoices.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Checked office stock to determine supply levels and maintain inventory.
- Responded promptly to customer complaints in a professional manner.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Improved office organization by developing filing system and customer database protocols.
- Updated databases with new employee information, job changes and terminations.
- Coordinated meetings, conferences, travel arrangements.
- Developed spreadsheets to track project progress, budgets and other related data.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
- Prepared reports on various projects for management review.
- Designed forms and templates to streamline workflow processes within organization.
- Created presentations with Microsoft PowerPoint for management team members.
- Compiled statistical data from various sources for analysis.
- Compiled data from multiple sources into comprehensive reports for management review.
- Administered benefits programs, including health insurance and retirement plans.
- Coordinated with IT department to resolve technical issues and maintain computer systems.
- Supervised administrative staff, delegating tasks and managing workload distribution.
- Handled correspondence, including drafting emails, memos, and reports for senior management.
- Served as the primary point of contact for external stakeholders, including clients and partners.
- Performed basic bookkeeping tasks such as reconciling accounts receivable and payable.
- Developed and maintained databases for tracking projects, clients, and financial records.
- Analyzed operational processes and recommended improvements to enhance efficiency.
- Negotiated contracts with vendors and service providers to optimize costs and efficiency.
- Managed travel arrangements and accommodations for executive staff and visiting clients.
- Assisted in the recruitment process, from posting job ads to organizing interviews and onboarding new hires.
- Implemented new software and technology solutions to enhance office productivity.
- Monitored budget expenditures and prepared financial reports for review by management.
- Conducted performance evaluations and recommended training programs for staff development.
- Facilitated communication between departments to support project completion and goal achievement.
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Worked closely with human resources to support employee management and organizational planning.
- Organized client meetings to provide project updates.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Implemented strategies to take advantage of new opportunities.
- Set specific goals for projects to measure progress and evaluate end results.
- Analyzed company's expenditures and developed financial models.
- Analyzed key performance indicators to identify effective strategies.
- Determined consumer needs to provide products and services appealing to larger market.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Managed office supplies inventory and placed orders when necessary.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Supported departmental activities by providing clerical assistance.
- Assisted in the development of new administrative systems, procedures and policies.
- Processed payroll information according to established guidelines.
- Assisted with budget preparation and tracking of expenses.
- Implemented filing systems to improve document organization and retrieval.
- Oversaw inventory management, including ordering office supplies and equipment maintenance.
- Coordinated scheduling and logistics for staff meetings and corporate events.
- Processed payroll and managed employee records, ensuring compliance with legal requirements.
- Prepared presentations using Microsoft Office Suite applications.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Monitored operations and reviewed records and metrics to understand company performance.
- Assessed company operations for compliance with safety standards.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Audited company's legal documents to verify compliant policies and procedures.
Administrator
ALPHA CARE INFANCT CENTER
Milwaukee, WI
03.2018 - 01.2021
- Supervised children in daily activities and ensured their safety.
- Developed engaging educational activities to promote learning and creativity.
- Communicated effectively with parents about children's progress and needs.
- Maintained a clean and organized environment for children's play and learning.
- Assisted with meal preparation, focusing on nutrition and dietary restrictions.
- Planned and executed structured schedules for daily routines and activities.
- Fostered positive relationships to encourage social skills among children.
- Collaborated with colleagues to enhance care strategies and share best practices.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Encouraged positive interactions between children by providing supervision at all times.
- Sanitized toys and tables to maintain clean, safe environment.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
- Assisted with feeding infants and toddlers during meal times.
- Assisted children in development of social, communication and problem-solving skills.
- Instructed children on good sanitary habits when washing hands, using bathroom or eating.
- Taught basic skills such as personal hygiene, social manners and appropriate behavior.
- Read books aloud to small groups or individual children.
- Guided children through engaging and productive activities to foster fun learning environment.
- Organized age-appropriate activities such as games, arts and crafts and outdoor play.
- Used positive reinforcement and behavior modeling to instill discipline in children.
- Engaged in creative play activities that promoted language development, physical activity and problem solving skills.
- Maintained daily records of activities, behaviors, meals, and naps.
- Worked collaboratively with co-workers to ensure safety of all the children in care.
- Helped develop motor skills through active playtime activities like running, jumping.
- Secured indoor and outdoor premises to protect children.
- Observed children's behavior and development, communicate information with parents.
- Instilled discipline and maintained order with children by using simple and commanding directives.
- Implemented discipline strategies when needed while ensuring the safety of all students.
- Planned field trips to local parks, libraries and other educational places.
- Collaborated with teachers on special projects such as holiday parties or end-of-year events.
- Attended professional development workshops to stay current on best practices in early childhood education.
- Supported children with special needs, adapting activities to meet diverse requirements.
- Maintained a clean and organized play area.
- Observed and monitored children's play activities.
- Maintained organized and clean classroom and play areas.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
- Updated detailed records for each child with information such as daily observations, meals served and medications administered.
- Cared for children in institutional settings.
- Communicated with parents about daily activities and any concerning behaviors.
- Developed positive relationships with families by communicating regularly about their child's development.
- Ensured cleanliness of classroom areas including toys, furniture, materials.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Planned and implemented engaging activities to encourage creativity and expression.
- Organized and planned age-appropriate reading, crafts, and music lessons.
- Developed and implemented lesson plans and activities for children of various ages.
- Assisted in planning nutritious snacks and meals according to dietary guidelines set forth by state regulations.
- Assisted in developing and implementing lesson plans to meet the individual needs of each child.
- Monitored children's progress through ongoing assessments of their abilities and interests.
- Participated in parent and teacher conferences to discuss student progress or any other concerns related to childcare services provided.
- Dressed children and changed diapers.
- Maintained safe play environment.
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
- Instructed children in eating, resting and restroom habits.
- Provided nurturing and appropriate environment for children of various ages.
- Read stories to children, facilitated discussions and tied books into learning opportunities.
- Encouraged positive behaviors, including patience with teachers and fellow kids.
- Identified signs of emotional or developmental problems in children to alert parents or guardians.
- Kept records of daily observations and information about activities, meals served and medications administered.
Elderly Caregiver
Passion Healthcare Services
Milwaukee, WI
04.2014 - 06.2016
- Assisted elderly clients with daily personal care and hygiene routines.
- Administered prescribed medications and monitored health conditions regularly.
- Provided companionship and emotional support to enhance client well-being.
- Coordinated transportation for medical appointments and social activities.
- Maintained a clean and safe living environment for clients.
- Communicated effectively with families regarding client needs and progress.
- Collaborated with healthcare professionals to create individualized care plans.
- Documented daily activities and changes in client health status accurately.
- Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Developed strong relationships with clients based on trust and respect.
- Provided companionship and emotional support to elderly clients.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Responded quickly in emergency situations in a calm manner.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Respected the privacy, dignity and confidentiality of each client served.
- Redirected clients with memory issues, providing safety guidance protection.
- Improved patient outlook and daily living through compassionate care.
- Ensured safety of clients in their home environment by using appropriate equipment and techniques.
- Followed care plan and directions to administer medications.
- Reported concerns to nurse supervisor to promote optimal care.
- Administered medications according to physician instructions.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium, and high protein diets.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Maintained accurate records of services provided for each client.
- Provided emotional support during end-of-life transitions.
- Recognized emergencies and notified paramedics and family members.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Communicated effectively with family members on progress of client's health condition.
- Transported clients to doctor appointments or other necessary outings.
- Supported clients in making decisions that were consistent with their values and wishes.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
- Adhered to all applicable laws, regulations, policies, procedures and standards related to eldercare services.
- Encouraged social interaction between clients and their families.
- Organized recreational activities to promote physical and mental well-being of the elderly.
- Assessed client's needs and developed individual care plans accordingly.
- Monitored vital signs and reported changes to medical team.
- Educated families on available resources within the community that can assist them in caring for their loved ones.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Participated in continuing education courses to stay current on best practices for elder care.
- Collaborated with interdisciplinary teams to ensure quality care delivery.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Assisted clients with maintaining good personal hygiene.
- Monitored health and well-being of clients and reported significant health changes.
- Built strong and trusting rapport with clients and loved ones.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Organized oral medications for clients following dosage and schedule requirements.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Consulted with client care team to continually update care plans.
- Contributed to case reviews of client status and progress.
- Instructed family members on how to provide bedside care.
- Laundered clothing and bedding to prevent infection.
- Conducted light housekeeping duties including laundry, cleaning and meal preparation for clients.
- Engaged clients by conversing and participating in activities and hobbies.
- Tracked and reported clients' progress based on observations and conversations.
- Assisted elderly clients with daily activities such as bathing, dressing, grooming and meal preparation.
- Transported patients to medical, dental, and personal care appointments.
- Assisted elderly clients with daily living activities such as bathing, dressing and grooming.
- Helped clients get in and out of beds and wheelchairs.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Recorded client status progress and challenges in logbooks and reports.
- Maintained detailed records of services performed on clients.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Drove clients to doctors' appointments and social outings.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Partnered with registered nurses and physiotherapists to provide care to patients.
Education
Associate of Arts -
Milwaukee Area Technical College
Milwaukee, WI01-2020
High School Diploma -
DESTINY HIGH SCHOOL
MILWAUKEE WI 06-2014
Skills
- Training coordination
- Data entry
- Customer service
- Time management
- Succession planning
- Effective communication
- Team-building activities
- Patient care
- Medication administration
- Care plan development
- Activity coordination
- Health monitoring
- Personal hygiene
- Companionship support
- Client communication
- Nutritional meal preparation
- Emergency response
- Team collaboration
- Medical office administration
- Social interaction
- Respectful and compassionate
- Lifting and transferring
- Record keeping
- Conflict resolution
- Meal preparation
- Direct patient care
- Indirect patient care
- Medication management
- Housekeeping
- Compassionate care
- Case management
- PPE usage
- Incapacitation care
- Medical records management
- Client transportation
- Care plan assessment
- Nutrition
- Heavy lifting
- Dining room support
- Medication and appointment reminders
- Compassion and empathy
- Safety awareness
- Personal hygiene assistance
- Patient advocacy
- Daily living activities assistance
- Stress management
- Care plan adherence
- Records maintenance
- Community activities
- Multitasking and organization
- End-of-life care
- Incident reporting
- Verbal and written communication skills
- Documentation
- Clinical quality program standards
- Patient companionship
- Records management
- Emotional support
- Flexible schedule
- Care plan management
- HIPAA compliance
- Daily living assistance
- Problem-solving
- Compassionate client care
- Client documentation
- Medication coordination
- Chronic illness management
- Verbal and written communication
- Complex Problem-solving
- Compassionate communication
- Reliability and punctuality
- Behavioral management
- Strong ethics
- Cultural sensitivity
- Medical record-keeping
- Case management experience
Certification
- CPR
- RESPITE
Timeline
HR Administrator
Superior Care Home Health
01.2025 - 05.2025
OWNER Administrator
ALPHA CARE HOME SERVICES LLC
02.2022 - 04.2025
Administrator
ALPHA CARE INFANCT CENTER
03.2018 - 01.2021
Elderly Caregiver
Passion Healthcare Services
04.2014 - 06.2016
Associate of Arts -
Milwaukee Area Technical College
High School Diploma -
DESTINY HIGH SCHOOL