Alyssa Wildharber
Washougal
Summary
Dynamic consumer underwriter with extensive experience at IQ Credit Union, excelling in credit analysis and documentation review. Proven track record in mitigating risks and enhancing member satisfaction through exceptional communication and problem-solving skills. Adept at adapting to regulatory changes while maintaining compliance and reliability in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Consumer Underwriter III
IQ Credit Union
03.2022 - 10.2025
- Evaluated consumer credit applications to assess risk and determine eligibility.
- Reviewed financial documentation for accuracy and compliance with underwriting guidelines.
- Collaborated with team members to ensure timely processing of applications.
- Utilized underwriting software to streamline decision-making processes.
- Maintained up-to-date knowledge of industry trends and regulatory changes.
- Mitigated potential losses by promptly identifying fraudulent applications or inaccurate information during the underwriting process.
Member Advisor II
IQ Credit Union
09.2021 - 03.2022
- Provided exceptional member service by addressing inquiries and resolving issues efficiently.
- Educated members on credit union products, services, and benefits to enhance financial literacy.
- Processed member transactions accurately using financial software and maintained compliance with regulations.
- Collaborated with team members to improve workflow processes and increase overall efficiency.
- Mentored new staff on operational procedures, enhancing their understanding of member service standards.
Member Service Officer III
IQ Credit Union
09.2019 - 03.2022
- Delivered exceptional member service, resolving inquiries and enhancing satisfaction.
- Processed loan applications, ensuring compliance with credit union policies and regulations.
- Educated members on financial products, promoting informed decision-making and engagement.
- Assisted in training new staff, fostering a collaborative team environment and knowledge sharing.
- Developed strong relationships with members, fostering trust and loyalty by providing exceptional customer service.
- Contributed towards meeting sales targets through cross-selling additional banking products that aligned with individual member needs.
Vault Teller
IQ Credit Union
07.2017 - 09.2019
- Processed daily cash transactions with accuracy and efficiency.
- Managed vault inventory, ensuring compliance with security protocols.
- Conducted regular audits to verify cash balances and identify discrepancies.
- Trained new tellers on operational procedures and security measures.
Member Service Representative
IQ Credit Union
02.2017 - 07.2017
- Delivered exceptional member support, addressing inquiries and resolving issues promptly.
- Educated members on products and services, enhancing overall customer satisfaction.
- Processed account transactions accurately, ensuring compliance with company policies.
- Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Handled complaints with prompt, courteous service to uphold professional reputation.
Education
No Degree -
Portland Community College
Portland, Oregon, ORHigh School Diploma -
Zoe Barnum High School
Eureka, CA06-2008
Skills
- Loan structuring
- Consumer lending
- Documentation review
- Credit analysis
- Problem-solving
- Time management
- Reliability
- Excellent communication
- Adaptability and flexibility
- Self motivation
Timeline
Consumer Underwriter III
IQ Credit Union
03.2022 - 10.2025
Member Advisor II
IQ Credit Union
09.2021 - 03.2022
Member Service Officer III
IQ Credit Union
09.2019 - 03.2022
Vault Teller
IQ Credit Union
07.2017 - 09.2019
Member Service Representative
IQ Credit Union
02.2017 - 07.2017
No Degree -
Portland Community College
High School Diploma -
Zoe Barnum High School