Alyssa Williams
St. Louis,US
Summary
Goal oriented individual that prioritizes professionalism in all interactions with great communication skills and an ability to adapt and overcome new obstacles.
Overview
5
5
years of professional experience
Work History
Security Officer (Full-time)
GardaWorld Security Services US
Saint Louis, MO
04.2023 - Current
- Conducted regular patrols of key areas to spot and control security concerns.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Beauty Advisor/Sales Associate
Sephora
Saint Louis, MO
07.2021 - 09.2021
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
Receptionist/Cashier
H&R Block
Saint Louis, MO
01.2020 - 05.2021
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Call Center Agent
Concentrix
Saint Louis, MO
02.2019 - 01.2020
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Utilized CRM software to track customer interactions, ensuring timely follow-up on outstanding issues.
Sales Associate/Customer Service
Macy's
Saint Louis, MO
10.2018 - 02.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
Inventory Specialist
Penske Truck Leasing
Saint Louis, MO
10.2021 - 07.2022
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
Delivery Driver
Amazon Flex
Saint Louis, MO
04.2022 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained strong relationships with clients through proactive communication and personalized service.
Education
High School Diploma -
North Technical High School
Saint Louis, MO05.2018
Skills
- Customer Service (3 years)
- Communication skills (3 years)
- Computer Skills (2 years)
- Cold Calling
- Front Desk (2 years)
- Sales (2 years)
- Cash Handling (3 years)
- Typing (3 years)
- Software troubleshooting (2 years)
- Windows (2 years)
- Retail sales (2 years)
- Merchandising (3 years)
- Cleaning (4 years)
- Help Desk (1 year)
- Technical Support
- Google sheets (2 years)
- Jira (1 year)
- Airtable (1 year)
- Remote Access Software
- Microsoft Windows Server
- Microsoft Word (4 years)
- Microsoft Excel (2 years)
- Live chat (1 year)
- Front desk
- Cash register
- Heavy lifting
- Typing
- Live chat
- Desktop support
- Technical support
- Presentation skills
- Driving
- Bartending
Timeline
Security Officer (Full-time)
GardaWorld Security Services US
04.2023 - Current
Delivery Driver
Amazon Flex
04.2022 - Current
Inventory Specialist
Penske Truck Leasing
10.2021 - 07.2022
Beauty Advisor/Sales Associate
Sephora
07.2021 - 09.2021
Receptionist/Cashier
H&R Block
01.2020 - 05.2021
Call Center Agent
Concentrix
02.2019 - 01.2020
Sales Associate/Customer Service
Macy's
10.2018 - 02.2019
High School Diploma -
North Technical High School